Program Manager Information Technology
Company: CHRISTUS Health
Posted on: September 23, 2022
The primary role for the Program Manager for Clinical Integration
is oversight to the Health Information Exchange, Telemedicine and
other integration technologies. This position will also provide
program management for other service lines as needed including the
following: Day-to-day operational management of all activities and
functions in the designated program area; developing, implementing
and evaluating program policies, procedures and standards;
determining program service levels and enhancements; developing and
monitoring program budgets; providing technical advice and/or
oversight to staff or other departments related to respective
programs; evaluating information concerning a customer's conceptual
needs and guiding development of system investment proposals; and
estimating and coordinating program activities and associated
costs. This position relies on experience and judgment to plan and
PMO Policies and Procedures - Adhere to all PMO policies and
proceduresProvide guidance and oversight to ensure PM's follow set
Life Cycle Management- Manages the product life cycle for a set of
"related" software programs including:Reviews/understands
market/technology trends for relevant systems
Manages CHRISTUS portfolio of applications for relevant systems,
and fit within the enterprise architecture
Conducts release planning for system upgrades
Conducts contract management for related systems
Designs applications integration and enterprise architecture for
Customer Support- Understands the operational needs of CHRISTUS
facilities and corporate organization, and evaluates opportunities
to improve operations through applications technology and/or more
efficient use of available technologies. Guides and assists with
customer processes including:System selection processes for new
Case for Change research and documentation
Pre-implementation gap analysis and scope definition
Project metrics and ROI definition
Project Initiation- Finalizes "Discovery" and "Definition" phases
of the project lifecycle prior to handoff to Implementation
Vision and Strategy- Provides input into the CHRISTUS Strategy
vision and strategy of the organization, supporting the ITIL
strategic plan and continuous improvement plan.
Program Leadership- Monitors, manages and/or performs day-to-day
operations of the assigned programs to ensure that policies and
procedures are being followed, that goals and objectives are met,
and that services and projects are being accomplished efficiently
and effectively; take corrective action as necessary.
Budget & Financial Administration- Develops and manages detailed
budgets, tracking all capital and operational expenditures and
regularly reporting the budgetary status of all assigned project
budgets including hardware, software and support components.
Portfolio Management- Facilitates System
Standardization/Rationalization, managing and updating the Clinical
Strategy line portfolio of standard applications and technology.
Assists the project initiation team processes for scheduling and
Communication- Provides effective oral and written communications
to staff to facilitate understanding, ownership and accomplishment
of project goals and objectives. Demonstrates strong interpersonal
skills, possesses good negotiating skills and promotes teamwork
Standards-Develops and implements standards and procedures for
technical and operational processes, tools and communication
techniques. Analyzes and recommends procedural and technical
standards and changes to enhance user tasks and correct problem
areas, as they become known.
Contract Negotiations- Assists in the negotiation of contracts for
the acquisition of information systems, including software,
hardware and support services, following established processes.
Reporting- Develops reports reflecting the performance of
applications within the assigned portfolios including financial and
operational performance, impact on clinical quality and
organization effectiveness, and other parameters reflecting the
value of systems to the organization.
Support- Interfaces with IM management to understand their business
and service needs and develop processes for IM implementation to
accommodate them. Leads in the development and documentation of
procedures and standards that ensure accurate evaluation of
Clinical Strategy standards required for support of clinical,
business and technical processes.
Teamwork- Maintains and demonstrates good teamwork on assigned
projects through actions and job performance.
Other- Performs other duties and special projects as assigned by
Bachelor degree in Computer Science, Management Information
Systems, Healthcare Business or related field preferred.
An advanced Information Systems or Business degree will be
considered an asset.
Education and experience in relevant ITIL support and delivery
Six years of experience managing IT or healthcare projects or
programs of small to medium scope and complexity or a combination
of years of relevant experience and equivalent education.
PgMP and/or PMP preferred.
Keywords: CHRISTUS Health, Irving , Program Manager Information Technology, Executive , Irving, Texas
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