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Senior Account Manager

Company: McKesson Corporation
Location: Irving
Posted on: November 21, 2022

Job Description:

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a "Best Place to Work" by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com.Position Summary The Senior Account Manager is responsible for managing a team of Account Managers and one or more key accounts for our Community Pharmacy and Health (CP) and Strategic National Accounts (SNA) segments. They are responsible for Supply Agreements to their full extent while managing the relationships of both our internal and external customers. Sr. Account Managers will regularly interact and collaborate with senior management, internal departments, and the Sales teams on matters impacting their customers. They will also be assigned to team projects and initiatives to help drive operational effectiveness for our department and customer base. They will be a leading example and influence on our Account Management team on how to manage our customers, drive compliance, and execute on key accounts. Key ResponsibilitiesEmployee Management Manages activities of multiple Strategic National Accounts (SNA) and Community Pharmacy and Health (CP) customers through subordinate managers who exercise full supervision in terms of costs, methods, and employees.Establish and direct performance expectationsCustomer Management Provide best in class customer-focused service, support, and value for McKesson's key strategic partners.Acts as a liaison for all customer concerns, which includes working cross-departmentally with operations, credit, finance, pricing, etc., to optimize business results and customer satisfaction and identify new business opportunities.Establishes regular cadence of customer meetings that meet customers' requirements to review any outstanding issues and progress to resolution.Responsible for reporting on and communicating where the customer stands regarding their supply agreement commitments to McKesson (minimum volume commitments, mix commitments, rebate requirements, etc.).Responsible for documenting, reviewing, and resolving all customer issues via customer-facing Support Log in scheduled recurring meetings with customer and sales counterparts.Reduce operating costs by improving internal processes, increasing adoption rate of McKesson self-help tools and systems, and by fully understanding customer business needs.Has data driven conversations with customer and internal partners to help influence the customer's experience and achieve agreement adherence?ExecutionAccountable for understanding Supply Agreements, customer commitments and ensuring implementation of Agreements is streamlined along with monitoring compliance via standardized audits.Collaborate with the sales team to achieve and maximize customer commitments while keeping customers satisfied and engaged for the long term.Prepares Quarterly and Yearly customer business reviews in conjunction with sales and marketing counterparts.Coordinate the implementation and communication for all One McKesson products and services.Responsible for staying abreast of and learning about all technical applications, products, programs, and services available to customers.RelationshipMust be able to develop strong relationships with customers, connecting key business executives and stakeholders.Requires the ability to influence the thinking of, or gain acceptance of, others in sensitive situations.Must navigate difficult conversations with a consultative mindset that is empathetic, understanding and collaborative.Responsible for representing the company by consistently demonstrating McKesson's I2CARE (Integrity & Inclusion, Customer-First, Accountability, Respect, Excellence) and ILEAD (Inspire, Leverage, Execute, Advance, Develop) shared principles, both internally and externally.Must act as an advocate for our RSS team to be viewed as an example for our AM employees on how to best serve our customers and McKesson. Minimum Requirements4+ years of relevant experience2+ years of relevant management experienceCritical Skills4+ years of account management, sales, support, operations or administration (pharmaceutical industry preferred) experience2+ years of employee management experience. Managing a team of Account Managers Customer-facing has the ability to develop and maintain effective, positive internal/external working relationships with a diverse group of individualsAdvanced communication skills: fact-based, clear, logical thought process with a record of success in developing relationships, presenting, and communicating financial results effectivelyStrong executive presenceAbility to work well under pressure and manage multiple competing prioritiesProblem solving, decisiveness and resolution managementStrong follow up skills with ability to meet deadlinesAnalytical thinkingProject management experienceProficient MS Office suite (Word, Excel, PowerPoint and Outlook)EducationBachelor's degree or equivalent business experienceMust be authorized to work in the US. Sponsorship is not available for this position.We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through the internal career site.Join us at McKesson!

Keywords: McKesson Corporation, Irving , Senior Account Manager, Executive , Irving, Texas

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