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ITSM Configuration Manager

Company: Diverse Lynx
Location: Irving
Posted on: November 24, 2022

Job Description:

ITSM Configuration Manager -- Irving, Texas

Role : ITSM Configuration Manager
Location : Irving, Texas
Experience : 6 +Years of experience

Roles and Responsibilities:
Provide administration and ongoing support of the ITSM ServiceNow tool for maintenance of the Configuration Management Database (CMDB) and corresponding ITSM processes, including dependency mapping of upstream and downstream services by mapping the CI relationships for the associated service type.
Partner with IT support teams to implement and manage their services or Configuration Items (CIs) populated in the CMDB, and resources leveraged to obtain that data within those teams; ensure that the ITSM tool support processes are efficient, effective, compliant and results are measurable and sustainable.
Integrate ITSM processes and workflow into the ServiceNow tool
Integrate and capture configuration items with a potential relationship within Service Catalog/Request Management modules; monitor how IT support teams are leveraging the information to fulfill their forms where intake into the CMDB on key service attributes is required.
Collaborate and negotiate with other team members and resources to ensure that tool workflow and escalation processes are met and continuously improved.
Experience with ServiceNow or other ITSM tools, configuration, and usage of Discovery tool, including Probes and Patterns
Manage Configuration Dashboards and performance reporting
Remediate any issues with data quality and/or service mapping with the CMDB record owners
Facilitate the Configuration Management Governance Process and ensure regulatory compliance
Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change and Release
Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of the configuration data and proper reporting and status
Continually improve the design, implementation and operation of the CMDB and overall process maturity, ensuring the proper resources and methods are enforced, as well as communications are maintained
Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up-to-date
Conduct data quality analysis, provide recommendations to address data quality issues and manage the implementation of approved recommendations

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Irving , ITSM Configuration Manager, Executive , Irving, Texas

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