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Sr. Business Account Manager

Company: Frontier Communications
Location: Irving
Posted on: November 25, 2022

Job Description:

Overview The Senior Business Account Manager, Mid-Market (Sr. BAM) is an inside sales position responsible for growing an assigned base of existing named Frontier mid-market business customers. Using advanced sales expertise and deep data insights, the Business Account Manager will look for opportunities to increase monthly recurring revenues through cross-selling new services and upselling higher value services within her/his existing accounts. In addition, the BAM will be responsible for running pre-defined sales and relationship strategies designed to retain customers, renew expiring contracts and selectively migrating customers from legacy telecommunications services to newer, more advanced services. As an important contributing member of this sales team, you will be asked to constantly improve your skills and knowledge while at the same time, contributing to driving and leading a positive success driven culture ensuring the team maintains the proper mindset, focus and motivation to be successful. Technology: Ethernet, Managed Wi-Fi/WAN/LAN, Managed Services, SD-WAN, UCAAS, Security, Managed Cloud, Mobility Roles and responsibilities Overall: Manage revenue of mid-market customer base, through account management and sales strategies, executed over the phone and/or remote collaboration technologies
Sell Frontier solutions with a consultative approach in a high energy environment by establishing strong relationships with existing contacts, and seek to widen the breadth and depth of key decision maker, influencer, technical and end-user contacts
Methodically qualify, build, and manage an accurate sales funnel, document sales account plans for top accounts and conduct weekly/monthly/quarterly one on one sales meetings with your assigned sales manager
Proactively identify and execute on opportunities to sell new and complementary services, as well as opportunities to upsell existing services to grow "share of wallet", either displacing competitive solutions or uncovering unmet needs
Maintain a high volume of activity including outbound calls, emails, & social selling
Skillfully deliver web-based presentations while partnering with our Sales Engineers
Consistently outperform your quarterly and annual sales quota
Maintain Total Incremental Billed revenue within prescribed thresholds, and meet key operational targets relating to account maintenance
Using well-developed business acumen and customer data, ensure customer's business needs are being met by Frontier's solutions
Working in concert with an assigned Customer Support Advocate, ensure customer's concerns and issues are promptly addressed leading to a high Net Promoter Score (NPS) Account Management: Minimize churn through proactive contract renewals
Execute on pre-defined technology migration campaigns
Contact resources and delegate/engage to owning department & level set customer F/U contact Requirements / Qualifications Bachelor's degree in sales or marketing or similar discipline; or equivalent level of work experience (experience in working in new sales organizations is a plus)
Minimum 7-10 years of business sales experience or account management, either in an outside or inside sales role, at a telecommunications or technology company
Demonstrated understanding of advanced telecommunications and cloud IT solutions
Proven record of meeting/exceeding established goals
Experience in using a consultative sales methodology
Well organized with the ability to multi-task and prioritize to meet goals
Ability to successfully interact and build rapport and trust with customers
Strong phone and presentation skills Computer and/or Technical Skills Advanced MS Office (Word, Excel, PowerPoint, Outlook, etc.)
Salesforce CRM
Various Web Conferencing Platforms

Keywords: Frontier Communications, Irving , Sr. Business Account Manager, Executive , Irving, Texas

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