Regional Director of Operations

Company: Morada Senior Living
Location: Irving
Posted on: November 25, 2022

Job Description:

Morada Senior Living proudly operates more than 20, care- and lifestyle-focused communities in the Southwestern United States. With a core concentration throughout Texas, and emerging presence in New Mexico, Arkansas and Oklahoma, Morada communities together account for more than 2,000 units and offer a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, Skilled Nursing and available, short-term Respite Care. -Morada Senior Living is hiring a Regional Director of Operations to support our North Texas region.
The Regional Director of Operations supports, leads and directs the Communities to operational and financial success. Directly responsible for achieving each Community's resident satisfaction, delivery of resident care and services, occupancy and revenue goals. Additionally responsible for communicating and executing corporate driven initiatives as determined by Morada Senior Living for improved Community and Region performance.
Responsibilities:

• Manages the organization's operations by directing and coordinating activities consistent with established goals, objectives, and policies of Morada Senior Living.
• Communicates a clear, resident focused vision to communities.
• Reviews annual resident satisfaction survey. Develops and deploys programs to ensure and increase resident satisfaction.
• Manages the Executive Director of each community. Holds Executive Director accountable for achievement of community specific and organization wide goals
• Develops plan to meet NOI expectations with each Executive Director.
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and controlling expenditures.
• Develops and executes plans to increase occupancy along with the Regional Directors of Sales.
• Reviews monthly financial statements, implements plans of action with Executive Director for deficiencies.
• Maintains strong knowledge of competition.
• Performs above duties by being a visible presence in the communities.
• Generally, spends four days per week at the various communities. Remainder of work is regularly performed from the corporate office.
• Timely responds to and resolves complaints from residents, family members, employees and vendors.
• Assists in developing and monitoring community budgets.
• Responsible for ensuring compliance with all regulatory agencies.
• Regularly communicates performance initiatives status to senior management and/or capital partners as assigned.
• Other duties as assigned.Supervisory Responsibilities:
  
  • Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of Community Leaders in accordance with policy.
  • Responsible for oversight of Community Executive Directors, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget within the Region.
  • Responsible for delegating authority, responsibility and accountability to the responsible leader.
  • Lead the Regional team in support of the mission and values of the organization in accordance with community values.
  • Demonstrate an attitude of teamwork when interacting with Community Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or Community Team Members in a proactive fashion.
  • Promote development of team management skills, capabilities and sharing of best practices through participation in and leadership within Region.
  • Be available to fill as needed for operational vacancies.Qualifications:
    
    • A minimum of a Bachelor's degree in a related field, REQUIRED.
    • A minimum of two years' experience as a Regional Director of Operations.
    • A minimum of five years' experience in a Senior Living leadership role that includes Sales/Operations responsibilities.Benefits: - In addition to a rewarding career and competitive salary, Morada -also offers a comprehensive benefit package. - - Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. - Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in Morada Senior Living careers. - If you have any questions about the position you are applying for, please contact the community directly. - EOE D/V

Keywords: Morada Senior Living, Irving , Regional Director of Operations, Executive , Irving, Texas