Manager, Card Services
Company: Fiserv
Location: Irving
Posted on: January 19, 2023
Job Description:
Are you detail oriented and customer-focused? Do you have an
investigative mind prone to problem solving? If so, join Fiservs
Issuer Dispute Operations team to make a real and direct impact on
peoples lives!What does a great Manager, Card Services do?The
Manager, Card Services is a vital role in the Fiserv Issuer Dispute
Operations organization that significantly contributes to its
overall business success. The role will be accountable for a
business unit to ensure that all business objectives are achieved.
The person in this role is responsible for all aspects of
initiating and executing strategies to drive toward the successful
achievement of critical functions and objectives for our customers
and associates.This position is important and required to ensure
that we take care of our clients as well as their customers. This
directly follows our Values of earning client trust every day and
creating with purpose. You will contribute to efforts small and
large!Responsibilities
- Recruit, develop, inspire, and lead a team to effectively
execute the responsibilities and expectations of their role
- Champion efforts to process improve department operations
through gap analysis and leverage talent to create and execute
actionable plans within budget
- Make complex decisions and recommendations under limited
direction. Uses a high degree of initiative and independent
judgement
- Build and use effective working relationships within own
department and across departments, functions and geographic
reporting lines
- Oversees associate engagement efforts and leverage the team to
drive activities for the department to include various
meetings
- Track performance against internal standards, SLAs and
external/industry benchmarks, using budget, forecasting, capacity
planning, and workforce
- Oversee the management of metrics with a focus on continuous
improvement initiatives
- Respond well under pressure and leads all levels effectively
through adversity and ambiguity as a normal business condition
- Partner with Client Advisors and Team Lead in the establishment
and oversight of new procedures (SOPs Standard Operating
Procedures) to address areas
- Lead and manage change in an environment that is transforming
and maturing
- Create a one Fiserv approach to Card Services
- Develop high-potential talent, maximizing talent capabilities
and building world-class teams
- Deliver against defined organizational goals of talent,
strategy, and results aligned with the annual operating plan
- Ensure the team has the training, tools, processes and
methodologies neededTravel required: Percentage/frequency of travel
up to 20-30%Basic Qualifications
- Bachelors degree or equivalent work experience
- 5+ years of management experience which includes but is not
limited to resource management, reporting, associate development
and performance management
- 5+ years of Disputes or Customer Service environment preferably
within the FINTECH or Financial Services Industry, driving and
direction results in a world-class operations environment
- Has knowledge to direct the day-to-day operations through
planning and delegation of work
- Exceptionally strong and effective written and oral
communication skills; strong ability to articulate and promote
ideas, plans, and results to all levels
- Ability to effectively influence, communicate and work with all
levels of the organization and with clients as necessary
- Strong organizational skillsPreferred Skills
- Experience with Network disputesBenefits
- Health. Medical, dental, vision, life insurance, and disability
options
- Work/Life Balance. Paid time off
- Family Time. Parental bonding leave
- Retirement. 401(k) plan with company matching
- Education. Tuition reimbursement, internal eLearning training
and development portal
- Investment. Employee Stock Purchase Plan
- And more!Fiserv is a global leader in fintech and payments for
over 35 years serving thousands of financial institutions and
millions of businesses in more than 100 countries. Our Purpose is
to deliver superior value for our clients through leading
technology, targeted innovation, and excellence in everything we do
as we process over 40% of the worlds debit and credit
transactions.Issuer Dispute Operations manages fraud and dispute
claims on issuers cards across all of Fiservs businesses. From full
service to chargebacks to adjustments, we are responsible for over
a billion dollars worth of consumer dispute issues every year! Join
our team and learn about client service, data analysis, and
operations management!
Keywords: Fiserv, Irving , Manager, Card Services, Executive , Irving, Texas
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