SVP ORM Enterprise Resiliency Operational Risk Manager (C14)

Company: Citi
Location: Irving
Posted on: January 19, 2023

Job Description:

The Operational Risk Group Sr. Manager is accountable for management of complex /critical/ large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.

Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Job Background/context:

The mandate of the Independent Operational Risk Management function to oversee and challenge Citi's Enterprise Resiliency Management organization is expanding to include review and challenge of non-Franchise Critical Business Processes (FCBP), Critical Operations, Global Business Services to include Critical Business Services (CBS) and Impact Tolerances.

The Independent Enterprise Resiliency Risk Management organization is restructuring itself to better support the business operations in remediation activities. By implementing an effective business sector and regional resilience oversight model connected across Critical Business Services.

Key Responsibilities:

Process:

• Lead implementation and sustainment of a robust program to perform end-to-end reviews of Business Recovery, Technology and Crisis Management Plans and all associated documentation.
• Lead and coordinate test of controls and challenge sampling to ensure the appropriate level of coverage for the review of the Business Recovery, Technology and Crisis Management Plans and all associated documentation.
• Apply operational risk management guidelines and procedures for identifying First Line of Defense risks (FLOD)
• Ensure FLOD program is effective and within in Risk Appetite set by Citi.
• Provide challenges on Key Indicators and Material Operational Risks.
• Analyze, capture, and report risks
• Work with First Line of Defense in the review of the documentation and reporting
• Provide critical analysis and input into the review process as required
• Assist in key policy adherence and monitoring/reporting
• Keep Management aware of the risk and control environment through continuous and open communication, and follow-up on issues, concerns, and corrective action plans.
• Ensure adherence to the Citi Operational Risk Policy in regard to operational loss approvals and reporting.
• Ensure a sound control environment from a COB/Operational Resilience perspective, including adherence to relevant policies where appropriate.
• Serve as main point of contact for audit groups for COB related open issues and ensure that all audit requests are timely and appropriately provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. People:
  • Lead resiliency teams to manage staff including training and career development plans and to ensure high morale among prevention, detection, and recovery staff
  • Champion enterprise resiliency awareness and best practice sharing with various stakeholders and aid in the development of continuity/resiliency risk management training modules
  • Raise the level of operational resiliency awareness among country officers and other related staff Skills:
    
    Management:
    • Ability to work effectively with individuals with diverse backgrounds and positions
    • Ability to work independently
    • Ability to communicate complex analytical ideas effectively and persuasively
    • Ability to influence and stablish relationships with key stakeholders from remote locations Functional Background:
      • Project management
      • Understanding of consumer banking business, systems and processes
      • Policy formulation Technical Skills:
        • Deep understanding of technology risk management and response plan cycle management
        • Thorough understanding of global business continuity practices and industry trends Competencies:
          • Strong business drive and ability to mobilize organizational commitment and support for regional programs
          • Regulatory Risk and Compliance
          • Leadership skills and ability to deliver results, working with cross-functional and virtual teams
          • Good business understanding and working knowledge of Risk, Operations and Technology Qualifications:
            
            Knowledge/Experience:
            • 10+ years of Business Continuity, Technology Disaster Recovery, Operational Resiliency or Risk Management
            • Experienced Operational Risk and Resilience practitioner with extensive first Line and/or second Line experience
            • Excellent oral and written communications skills; Must be articulate and persuasive.
            • Ability to drive change to business practices by working effectively. Self-starting with the ability to multitask and prioritize
            • Ability to work in a team environment, listen and work well with others
            • Client-focused and open to different ideas/viewpoints.
            • Capable of prioritizing and multi-tasking in a dynamic, fast paced environment.
            • Demonstrated analytical skills with follow-up and problem-solving capability
            • Ability to analyze a process and recommend ways to improve quality, controls, and efficiency
            • Demonstrated effectiveness across all components within the Business Continuity field.
            • Demonstrated management skills.
            • Ability to establish and implement a program.
            • Skillful understanding of business continuity and disaster recovery management lifecycle.
            • Thought leadership and clarity in presenting ideas to senior management.
            • Proven technical knowledge of resilience and recovery principles and processes, to include up to date knowledge of current technology solutions, including Cloud and hybrid third party solutions
            • Knowledge of regulatory requirements underpinning standards, including, NIST, ISO, FFIEC, DRI, etc.
            • Demonstrated analytical skills with follow-up and problem-solving capability. Development Value:
              • This role entails a unique opportunity for building a robust career in Operational Resiliency Risk Management with exposure to the life-cycle of all consumer products in the domestic and international markets. Valuing Diversity:
                
                The candidate should demonstrate an appreciation of a diverse workforce, should appreciate differences in style or perspective and use differences to add value to decisions or actions and organizational success.
                
                Citi is an Equal Opportunities Employer
                
                Terms of Use
                
                This job description does not constitute an offer of employment. Any offer and subsequent employment may be subject to certain terms and conditions, including a number of screening conditions such as a satisfactory criminal records bureau check
                
                Education:
                • Bachelor's/University degree, Master's degree preferred -
                  
                  Job Family Group:
                  
                  Risk Management -
                  
                  Job Family:
                  
                  Risk Exposure Monitoring & Management
                  
                  Time Type:
                  
                  Full time
                  
                  Primary Location:
                  
                  Tampa Florida United States
                  
                  Primary Location Salary Range:
                  
                  $126,510.00 - $189,760.00
                  
                  Citi is an equal opportunity and affirmative action employer.
                  
                  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
                  
                  Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
                  
                  View the " EEO is the Law " poster. View the EEO is the Law Supplement .
                  
                  View the EEO Policy Statement .
                  
                  View the Pay Transparency Posting
                  
                  -
                  
                  Effective November 1, 2021 . click apply for full job details

Keywords: Citi, Irving , SVP ORM Enterprise Resiliency Operational Risk Manager (C14), Executive , Irving, Texas