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Director FHP Site Reliability Engineering

Company: Wells Fargo
Location: Irving
Posted on: January 25, 2023

Job Description:

About this role: Wells Fargo is seeking a Technology Director to lead the stability and sustainability of our Technology Infrastructure (TI) Foundational Hosting Platforms (FHP). This role will design, create and manage the Site Reliability Engineering (SRE) practice integrating compute, storage, mainframe, database, middleware and application hosting activities and functions. In this role, you will:

  • Manage a team of engineering managers and engineering leads
  • Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
  • Identify financial management and strategic resourcing
  • Champion TI's assessment to baseline the SRE environment and organization
  • Create strategies to align development and operations through shared goals and balance between functional and nonfunctional requirements
  • Support FHP's development and operation teams to define each stakeholder's service-level indicators (SLIs) that reflects reliability. (Ex. Availability, Response Time, Latency, Throughput)
  • Lead how SLOs are calculated (formula) including how data is collected, aggregated, analyzed and reported
  • Lead FHP's SRE team resource building (Acquire, Develop, Manage) forming, storming, norming, performing, and adjourning
  • Build and organize the team: mix of established domain knowledge and fresh viewpoints. Broad Talent mix, small, fast, nimble, with authority and reduced bureaucracy
  • Develop practical SRE principles using automation to scale load, balance operation toil and improvements
  • Define and measure production availability, navigating known downtime, and service level outages
  • Introduce continuous improvement for infrastructure services through integration, automation, standardization, development of tools
  • Provide Support for SRE on-boarded applications identifying systemic issues, conducting blameless post mortems, root cause analysis, and remediate issues strategically leveraging the Product Operating Model Required Qualifications:
    • 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • 4+ years of Management experience Desired Qualifications:
      • BS degree or higher in Computer Science, Engineering or related field
      • 3+ years of Incident Management System experience
      • 2+ years of Configuration Management Tools experience
      • 5+ years of experience in/as DevOps/Site Reliability Engineer
      • Working knowledge of Cloud, API and No-SQL databases
      • 5+ years of build-deploy automation and configuration experience within the Linux and Unix environment.
      • Application development and implementation experience and understanding
      • Excellent verbal, written, and interpersonal communication skills
      • Experience with OS and Platform, such as; AWS Lambda EC2, Linux, Windows, Kubernetes, GCP, Pivotal Cloud Foundry, Azure
      • Experience with Automation and CI/CD Framework, such as; Jenkins, Gitlab, Artifactory, Ansible, Puppet, APIgee
      • Experience with Programming language, such as; Python, Java, .Net, Javascript, Go, C/C++
      • Working knowledge of SRE Toolchain: AIOPS, Big Panda, Amelia, API Automation, Gremlin, ServiceNow, PagerDuty, Symphony/Slack, New Relic
      • Experience with Observability / Monitoring technologies including one or more of the following is desired: Elastic Stack/ELK, Grafana, Prometheus, AppDynamics, Splunk, Kafka, DataDog, Cloudwatch We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Irving , Director FHP Site Reliability Engineering, Executive , Irving, Texas

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