Local Manager
Company: Frontier
Location: Irving
Posted on: January 26, 2023
Job Description:
Local Manager JDFrontiers leadership team will bring to life our
Leadership Model focusing on Operations Proficiency, Safety,
Employee Relations, Community Relations, Competition, and Customer
Ownership. From fostering innovation and working cross-functionally
to driving performance and delivering results through customer
contact and community involvement the Frontier leadership model
will allow us to exceed our market growth targets and delivery 100%
employee and customer satisfaction. This position will provide
leadership and supervision to staff and a workforce of field
technicians that safely install and maintain both residential and
business lines, OSP cable facilities, multi-line CPE equipment,
hi-cap access services, broadband services, central
office/transmission equipment and digital loop carrier equipment,
installation and construction of central office transmission
equipment and outside plant line and cable facilities. Position
duties include meeting service activation and repair commitment
dates, maintaining revenue and expense budget objectives and
promotion of new and existing company products as well as
supervision of company and contract resources to ensure that
construction projects are completed in a timely manner and are in
compliance with Frontier's construction, service, quality and
safety standards. Ensures that maintenance of equipment and DEG
components is completed throughout the year according to a set
schedule to avoid service interruption to customers. Accountable
for daily coordination with the Operations Center and Network
Engineers, material disbursements, time sheet approval for
contractors and company resources and other duties as assigned by
the Director of Operations. Key Responsibilities and
Accountabilities: Operations Proficiency:
Has solid understanding of the
business/department and is able to pull P&L/budget levers to
ensure revenue goals and expense targets are met (i.e., able to
manage departmental budget) Able to articulate
business/departmental KPIs to work groups (i.e., can clearly set
goals/objectives to positively impact the P&L/budget). Holds
team accountable to clearly achieving results through coaching and
performance management. Promotes new/existing products as required.
Ensures all customers requirements and needs are met. Collaborate
with Regional staff and provide feedback to improve on processes to
be more responsive to customers Working with dispatch, monitor
workload and schedule manpower and resources needed to meet
workload demands, customer needs and company objectives.
Responsible for determining and fulfilling the needs of the team
for employee development and training. Communicate with other
departments, i.e. assignment, engineering and dispatch, in an
effort to improve the coordination between these departments as
well as the overall quality of service experience for our
customers. Quality Control, i.e. tool inspections, building and
vehicle inspections, Quality assurance inspections etc. Be
cognizant of and support revenue budget. Provide Capital Budget
input as required. Analyze operational reporting and utilize
statistical process control tools to identify performance
opportunities and provide corrective action plans as required.
Business related functions: Employee time sheet approval, email
administration, Internal/external communications, procurement
management, Viryanet Administration and Overtime Equalization.
Employee Relations:
Consistently provides feedback and
direction to staff to ensure employee development, engagement and
business knowledge; complete bi-annual employee performance
appraisals/reviews. Leverages all employee communication vehicles
and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain
feedback on departmental goals, gains input on action plans and
modifies direction as necessary and to engage and to hold employees
accountable to overall business operations and results Utilizes and
leverages existing employee recognition programs to reward key
contributions and positively impact employee morale. Partners with
Human Resources to ensure firm, fair and consistent application of
HR practices/policies and labor agreements. Ensures employee
advocacy and a positive work environment by listening and
responding to employee feedback, issues, questions and concerns in
a timely manner. (When possible, 24-hour response time to all
employee relations issues). Responds to issues identified on the
Employee Survey, works with teams to ensure continual action
planning against issues throughout the year and ensures follow-up
to employees on issue resolution identified in action plans.
Maintain a safe work environment by conducting regularly scheduled
safety meetings, applicable safety training and reinforcing
state/federal safety requirements within the work place. Community
Relations:
Positively represents the Company
through active engagement and involvement in the
community.Competitive Marketplace:
Engages in marketing initiatives to
promote the Companys products and services (i.e., TTL and marketing
events).Customer Ownership:
Supports employees that directly
interface with the customers by removing barriers, soliciting
process improvement suggestions and streamlining the work. Holds
employees and other departments accountable to meet customer
needs/demands. (Does not take no for an answer). Holds employees
and other departments accountable to meet customer
needs/demands.(Does not take no for an answer). Responds to issues
identified on Customer Surveys, works with teams to ensure action
plans are developed and ensures follow-up on customer issue
resolution identified in action plans.Required Skills:
Two to four years of prior
supervisory experience Must be able to interact with
internal/external customers and various community leaders to
establish relationships and to assist with problem resolution Must
possess strong leadership and interpersonal skills along with a
strong work ethic, and the ability to work well under pressure
and/or with deadlines Basic knowledge of engineering, plant service
center and outside plant functions. Must possess basic PC skills:
Excel, Word, Power Point and Outlook. Must demonstrate good oral
and written communication skills Must take pride and ownership in
work, and exhibit a willingness to learn. 2-3 years HSI/ DSL
installation and repair experience. Advance knowledge of plant
service center, central office and outside plant functions Basic
knowledge of FTTH and data networking Must possess basic
understanding of electronics, electrical circuitry, network
installation, maintenance and testing of central offices Must be
able to perform complex hardware/software research and provide
first level technical support Five years minimum experience in OSP
and central office engineering and construction. Experience and
knowledge of capital project management preferred. Knowledge of the
practical experience with Outside Plant Engineering and Outside
Plant Construction to include cable placement, line work and
splicing. Knowledge of and practical experience with various CO
switching equipment, optical transport equipment, DSLAM hardware,
ATM, TDM, DAC's and various special service hardware. Education,
certification and/or license requirements:
Must possess a valid state drivers
license Must have high school diploma or equivalent. College degree
in business/management/telecommunications preferred. Successful
completion/certification in related technical fields or vendor
equipment desired BA/BS in Telecommunications, Operations
Management or Business Administration preferred CCNA, PMP or CWNP a
plus Environmental Factors/Physical Requirements:
Must be available 24/7 to support
off-shift technicians and emergency situations as needed. Must be
able to work in inclement weather, extended driving and lifting and
carrying of moderately heavy objects. Must be willing to work
overtime, be on call periodically for nights and weekends and work
as required to accomplish NPEC goals and objectives. Overnight
travel will occasionally be required. Frontier salaries are
estimated by third parties and may or may not reflect actual or
total compensation. Please confirm with your recruiter.We are
deeply committed to attracting talented team members in the US from
all backgrounds regardless of race, age, gender, ethnicity,
religion, sexual orientation, disability status, or nationality.
However, at this time, we are not sponsoring any Visas.Frontier
Communications is an Affirmative Action and Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, or protected veteran
status and will not be discriminated against on the basis of
disability.
Keywords: Frontier, Irving , Local Manager, Executive , Irving, Texas
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