Manager of Client Benefits Testing - Reporting

Company: CVS Pharmacy
Location: Irving
Posted on: May 26, 2023

Job Description:

Job DescriptionQueue Management - Utilize strong reporting skills to track salesforce cases to ensure timelines are met Serve as an escalation point of contact to support the cross functional teams to resolve the roadblocks from meeting the commitment dates Proactively reaches out to the appropriate teams to communicate delays and set expectations around the commitment dates Collaborates with cross functional teams to drive workflow dependencies Assumes accountability to ensure positive outcomesReporting - Track & publish ageing case report, daily case closure status reports to the Leadership team Publish KPI report for Operational review Perform Performance Guarantee reporting reconciliation Identify gaps in the current reports to create reports that support the business Follow up with leaders and ensure reports are consolidated Ensure reports are proactive and actionable to prevent issues and escalations Setup governance mechanisms to track and monitor progress Track all the department goals and report on them monthly Follow through on the actions from the operations review meeting and setup monthly calls to review actions at least 2 weeks prior to the meetingsRequired Qualifications Excellent communication (Verbal and Written) and collaboration skills. Superior organization and prioritization skills. Courteous and professional demeanor with the desire and ability to work as a team. Strategic, forward thinkers with sound technical and analytical abilities. Ability to interact and influence with senior leadership of the organization. Thorough and detailed knowledge of investigating, analyzing and effecting corrective action using experience to apply various methods and techniques that promote timely change and accountability. Strong analytical skills and attention to detail. Ability to define problem, collect data, establish facts, and draw valid conclusions. Working knowledge of Microsoft Office applications including Word, Excel, Power Point and Access Superior organization, project management, and prioritization skillsCOVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications A minimum of 5 years of working experience with 2+ years of experience in Project Coordination and process Improvement.Education Bachelor's degree preferred. Equivalent work experience may be considered.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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