VP / C13 - Issue Manager

Company: Citigroup Inc.
Location: Irving
Posted on: May 27, 2023

Job Description:

The US Personal Banking and Wealth Management Marketing and FranchiseDevelopment (USPBWM&FD) organization staffs a centralized team of Issue Managers that are responsible for the Issues Management book of work for US Personal Bank Marketing, Franchise Development, and Customer Experience. This role will support Marketing and Franchise Development but could support Customer Experience if needed. The Issues Management role partners closely with Risk Owners and Business Control teams to drive resolution of process breaks, missing or incomplete controls, and any customer remediation required. This role requires project management skills, problem solving skills, experience in documenting corrective action plans, business knowledge, broad connections across all businesses, excellent verbal, and written communication skills. This role will direct large and multiple teams of professionals who do not directly report into it.Responsibilities:

• Actively participate in the evolution of Issue Management and Remediation processes
• Identify Business/Function Issue Owners for confirmed issues
• Partner with relevant teams (i.e. Business, Controls, Compliance, and Legal) to lead and facilitate Root Cause Analysis, Remediation Planning, and Documentation of all parts of the issue life cycle
• Providing insight and consultative support to the Business/Function Issue Owner on remediation approaches, timelines, and compensating measures
• Assessing and recommending issue severity to drive expectations on resolution activities and timeliness
• Responsible for status updates and escalation if identified risks through standardized communication routines and tools
• Informing and supporting the Business Issue Owner through the managing of project plan and deliverables to ensure issues are resolved and remediated within control limits in the expected timeframes.
• Supporting additional oversight and validation routines required by functions such as Internal Audit and Compliance
• Ensuring that all relevant issues are tracked in appropriate systems of record
• Driving a holistic view of the issue to ensure impacts to other lines of business or functions are identified
• Supporting oversight and validation routines required by functions such as Internal Audit and ComplianceQualifications, Knowledge, and Experience:
  • Bachelor's degree or equivalent experience in business required.
  • Track record of exceptional performance
  • 5-10 years' experience in Banking with at least 2 years in risk/controls.
  • Strong process and project management skills including the ability to manage several large initiatives simultaneously.
  • Detail oriented, analytical, and highly organized
  • Ability to publish detailed tracking and analyses
  • Ability to interact and build relationships with individuals outside the core teamSkill requirements:
    • Demonstrates managerial maturity in looking out for best interests of enterprise and not solely own business or team.
    • Builds strong Client Relationships / Business Partnership
    • Builds a comprehensive understanding of key clients, subject matter, and priorities.
    • Uses broad knowledge and expertise to clearly define complex issues despite incomplete or ambiguous information.
    • Creates and sustains a network of strong partnerships with the business (relationship and product management) and other functions, particularly decision makers and influencers.
    • Demonstrates diplomacy, Provides well-reasoned, balanced assessments of issues and questions, in a timely fashion.
    • Considers broad implications of decisions on different functions and units, thinks strategically and articulates concepts clearly
    • Process mapping a plus-------------------------------------------------Job Family Group: Compliance and Control-------------------------------------------------Job Family:Business Control------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Jacksonville Florida United States------------------------------------------------------Primary Location Salary Range:$100,430.00 - $150,650.00------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the

Keywords: Citigroup Inc., Irving , VP / C13 - Issue Manager, Executive , Irving, Texas