Manager, Solutions Engineer
Company: Cisco
Location: Dallas
Posted on: April 22, 2024
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Job Description:
What You'll Do
We change the World, you will become passionate about your employer
and the brand you represent. Everything is converging on the
Internet, making networked connections more meaningful than ever
before in our lives. Our employees' groundbreaking ideas impact
everything, from entertainment, retail, healthcare, and education,
to public and private sectors, smart cities, and everyday devices
in our homes. Here, that means we take creative ideas from the
drawing board to dynamic solutions that have real-world impact.
You'll collaborate with Cisco leaders, partner with mentors, and
develop incredible relationships with colleagues who share your
interest in connecting the unconnected. You'll be part of a team
that cares about its customers, enjoys having fun, and you'll take
part in changing the lives of those in our local communities. Come
prepared to be encouraged and inspired.
You will provide technical direction and business guidance to the
operation sales team. You will drive revenue through account
planning, resource planning and allocation. You will actively
develop and maintain a team of high-performing Systems Engineers
(SE) and continually seek creative methods for improving team
performance. You will help meet operational revenue goals by
driving creative programs and leading day to day activities. You
will lead and grow systems engineering team talent and expertise
and learn how to build a territory plan by compiling SE feedback
and adding knowledge of market demand. You will create a technical
resource plan for territory and collaborate with the Regional Sales
Manager to prioritize and target team opportunities; review
quantitative information to identify and explain trends. You will
understand mechanisms for establishing team capacity, improving
team performance and align resources to deliver on commitments and
get results.
Lead team to technical account strategies that align to customer
business requirements and goals; assign resources
appropriately.
Assist in qualified partner identification where appropriate.
Monitor and approve requests for customer-focused pre-sales
resources.
Track and report team metrics for a given opportunity.
Monitor and measure team progress against business plan and
recommend changes as needed.
Interact with business units to provide support for local
region.
Lead multi-functional projects within area of responsibility.
Facilitate communications and understanding of customer
requirements between customers, corporate, and the field.
Actively seek feedback on self; recognize own capabilities and take
initiative to continually improve.
Advocate for continual improvement in customer experience to
increase brand loyalty for Cisco.
Understand drivers of customer satisfaction, strive to improve
customer experiences and maintain and monitor high levels of
customer satisfaction in assigned territory.
Who You'll Work With
You will be working with Cisco field account managers, systems
engineers and partners to plan sales strategy, develop proposals,
and deliver customer presentations.
Who You Are
You've got experience in developing local knowledge of business
economics and trends of various industries and vertical markets,
and how Cisco solutions add financial and strategic value. You will
know how to establish collaborative relationships built on trust
and commitment and develop relationships at multiple levels within
customer accounts and understand the customer's business model and
help the team identify an architecture and/or solution that
provides return on investment You will have an advanced
understanding of internetworking industry trends, including new
products and solutions. You will have an advanced understanding of
product and solution landscape and can articulate trade-offs
between Cisco and competitor products. You will know how to develop
team members' capabilities in support of individual career goals
and team objectives.
Drive account and resource planning for the region and actively
collaborate with Regional Sales Manager to track plans and
course-correct as necessary. Understand the value of standard
methodologies and apply methodologies and other tools to drive
business results. Communicate a clear vision and strategy for the
account that inspires and empowers the team to execute within a
common framework. Able to get things done without direct line
authority; able to exercise personal influence, resolve conflict,
and bring about required behaviors. Translate Cisco's vision for
the future into a compelling value proposition for the team. Build
the capabilities needed to deliver the team's short and long term
goals, including the identification and development of a strong
pipeline of the best talent from both internal and external pools.
Support team members by providing transparency and information
during organizational changes. Clearly and succinctly convey
information and ideas, including experienced executive
communication and presentation skills.
Our minimum requirements for this role:
B.S. Degree
7+ years industry experience
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents
to work as a team and make a difference powering an inclusive
future for all.
We embrace digital, and help our customers implement change in
their digital businesses. Some may think we're "old" (36 years
strong) and only about hardware, but we're also a software company.
And a security company. We even invented an intuitive network that
adapts, predicts, learns and protects. No other company can do what
we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a
culture that allows for innovation, creativity, and yes, even
failure (if you learn from it).
Day to day, we focus on the give and take. We give our best, give
our egos a break, and give of ourselves (because giving back is
built into our DNA.) We take accountability, bold steps, and take
difference to heart. Because without diversity of thought and a
dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink.
Like polka dots? That's cool. Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!
Message to applicants applying to work in the U.S. and/or
Canada:
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
and/or Canada locations, not including equity or benefits. For
non-sales roles the hiring ranges reflect base salary only;
employees are also eligible to receive annual bonuses. Hiring
ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring
location and additional factors, including but not limited to
skillset, experience, and relevant education, certifications, or
training. Applicants may not be eligible for the full salary range
based on their U.S. or Canada hiring location. The recruiter can
share more details about compensation for the role in your location
during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco
typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to
50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and
75%;
1% of incentive target for each 1% of attainment between 75% and
100%; and once performance exceeds 100% attainment, incentive rates
are at or above 1% for each 1% of attainment with no cap on
incentive compensation.
For non-quota-based sales performance elements such as strategic
sales objectives, Cisco may pay up to 125% of target. Cisco sales
plans do not have a minimum threshold of performance for sales
incentive compensation to be paid.
Keywords: Cisco, Irving , Manager, Solutions Engineer, Executive , Dallas, Texas
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