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Manager, Content Development (Irving, TX) - ADT Security Services

Company: ADT Security Services
Location: Irving
Posted on: September 12, 2018

Job Description:

ADT is looking for a Content Development Manager to join our Digital Customer Experience team. In this role you will both contribute to and guide the efforts of Content Writers to produce best in class digital content. You are a rock star organizer with an eye for detail who has a knack for developing easy to digest content and understands the technical aspects of working with a web content management platform.
Your work will be highly visible and critical to our brand and culture. In partnership with your colleagues and with the support of a content team, you will help deliver stellar digital content to ensure seamless customer experiences.
The successful candidate will possess a creative mind, strong digital industry knowledge and a bias towards speed and execution. The ability to share and receive feedback, work collaboratively and build relationships is absolutely essential to this position.
Every member of our team is a contributing writer and editor, responsible for the end-to-end production of specific pieces from concept to publishing.
What will I be doing?

  • Leading a team of writers, providing guidance and inspiring a culture of collaboration and transparency across a geographically diverse organization.
  • Establishing and implementing procedures to ensure that production operates efficiently and in accordance with team and organizational objectives and deadlines.
  • Ensuring that internal content is aligned with the external user experience as well as internal communications, policies and procedures.
  • Ensuring that external content aligns with the brand, style guides and organizational objectives.
  • Playing a critical role in building a content roadmap that will put ADT on the path to best in class customer help that is seamlessly integrated with our internal content, processes and objectives.
  • Training and mentoring junior team members.
  • Contributing in any capacity that can be reasonably expected of you experience, skills, and qualifications.

    What You'll Need ---

    • BA in English, Technical Writing, Journalism or related discipline.
    • 4 years delivering customer facing content
    • 4 years of experience navigating a complex organization effectively, establishing effective communication lines to multiple stakeholders.
    • A rock solid and demonstrable command of the rules, uses and forms of the English language.
    • The ability to shift comfortably between multiple projects with changing priorities
    • Demonstrated experience translating complex, technical concepts into clear, effective and engaging communications.
    • Basic graphic editing skills
    • Basic HTML

      Bonus for---

      • Background in an educational field or instructional content development
      • Experience using Adobe Creative Cloud
      • Experience using Adobe Experience Manager
      • Sound technical acumen with exposure to software or hardware development.
      • Previous work in an agile development environment.
      • Advanced degree in related discipline
      • Experience with translation and/or translation systems.
      • Recent writing samples are required.

        As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together.

        Keywords: ADT Security Services, Irving , Manager, Content Development (Irving, TX) - ADT Security Services, Executive , Irving, Texas

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