Vice President Delivery
Posted on: January 15, 2019
Location: Irving, TXDepartment: TechnologyDescription JOB SCOPE & PURPOSEThe Vice President, Delivery will manage overall client satisfaction, project delivery, resource planning and management for a portfolio of technology oriented direct marketing clients and database marketing system production operation. He/she owns the technical and strategic deliverables of an organization that is dedicated to developing marketing technology solutions for one or more specific business verticals. He/she will ensure acceptable project management practices and the proper change control of key project assets, i.e. requirements, product specifications, contracts, product code, documentation, etc. Successful candidates must be able to understand the overall solution (i.e., components, operation processes, etc.), its value to the client and be involved in the many details of the project. The Vice President, Delivery is a central client contact, providing regular status updates, managing change requests and communicating any solution issues/impacts. Motivating and developing team members and communicating expectations to project members is crucial to project success. MAIN RESPONSIBILITIESGeneral Administration--- Meets client commitments on-time and provides high quality client centric service--- Maintains a high quality technology solution as evidenced by solution audits and results--- Identifies solution improvements and efficiency to benefit clients and Targetbase, communicates changes with client/team and manages the implementation of changes within the production schedule--- Effectively coordinates resources external to direct team. Collaborates with project leads to ensure that resource and revenue forecasts are aligned and that project hours forecast during sales process are tracking with actuals. Manages open requisitions and shift resources across projects as needed. Validate input to resource forecasting tools.--- Understands, develops and implements strong program management practices (Change Requests, Issue Management, Risk Management, and Decision Tracking) and champions them within the organization--- Communicates status, issues and risks effectively to client team members--- Accountable for meeting predetermined revenue objectives, up sell and margin targets while solidifying relationships with existing or new clients.--- Establishing effective sales and delivery strategy, suggest new strategic projects and initiatives, and meeting/exceeding established client expectations with respect to the quality and strategic thinking.--- Accountable for working with the sales, strategy, technology and other teams. Responsible for offer development and marketplace execution related to retention services.--- Responsible for exceeding business objectives, account profitability and customer service satisfaction objectives.--- Responsible for proactively developing and enhancing long-term client relationships at senior levels.--- Delivering highly profitable accounts, increasing contribution margin and EBITDA.--- Oversee technology architecture, design and delivery--- Manage resource within the portfolio. --- Meet with clients, account services, and project management teams regularly to keep technology offerings are consistent with portfolio specific needs. Stay abreast of latest technology trends and product offerings, integrating them with client roadmaps--- Responsible for business development process across verticals including technology design and pricing (infrastructure cost, build hours, manage hours, and all assumptions used to calculate pricing), defining, creating and/or presenting proof-of-concept demos and sales materials.--- Communicate effectively with direct supervisor and upper management in support of the client, vertical, or project. Synthesize relevant information on key milestones, success criteria, and risks. Escalate critical issues appropriately.--- Work with project leads and technical management to ensure that implementation teams deliver solutions as promised. Roll in as needed to provide leadership and guidance during crisis--- Manage budget for capital and operating expenses within the departmentSales and Proposal Support ("New - Existing")--- Ability to reach across a client organization and discover new opportunities for growth (i.e. new brands within a pharmaceutical company, expanding from a physician based solution to a consumer solution, adding a prospecting database to an existing customer solution)--- Ability to be strategic from a technology perspective and engage in consultative relationships with hopes of driving additional business.--- Understanding of all business units and solutions --- Accurately estimates work effort and delivery timelines to support solution change management--- Accountable for working with the sales, strategy, technology and other teams. Responsible for offer development and marketplace execution related to retention services.People Management and Mentoring--- Identifies resource/technical needs and is able to construct case for acquiring the resource/technical need--- Provides feedback regarding shared resource(s) performance--- Acknowledges and recognizes members of the team based on their contributions to the client and to Targetbase--- Identifies struggling resources and proactively seeks to address performance issues either via coaching/mentoring or replacement--- Manages career paths by coaching and mentoring direct and indirect reports. Set and regularly review the team's strategic goals and adjust them to stay in line with corporate goals. Hold associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness. Collaborate with peers for succession planningKnowledge--- Solid understanding of relational database concepts, exposure to SQL--- Understanding of Targetbase financial processes (billing, invoicing, financial planning, reporting , PO processes etc. at a client level)--- Understanding of Targetbase full service offerings--- Understanding of common IT offering --- Understanding of CRM and Database marketing solutions--- Experience successfully managing production clientsREQUIRED SKILLSEXPERIENCE & EDUCATION--- Bachelor's degree in business, or related field required; Master's degree preferred.--- 10+ years relevant experience including client facing duties--- 7+ years of experience with software implementations from requirements through design, development and client acceptance using Microsoft technologies (.net, asp.net, VB.NET and/or C# required, Visual Studio.NET 2010 experience desired, XML, web services,) and testing the software. PI106786404
Keywords: Targetbase, Irving , Vice President Delivery, Executive , Irving, Texas
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