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Senior Manager - Mobility

Company: Verizon
Location: Irving
Posted on: May 17, 2019

Job Description:

What you'll be doing...

Verizon's Mobility team manages all mobile devices used by employees and line of business users like Retail, Field Ops and Door to Door. We implement security, policies and enable a great user experience on the mobile devices from purchase to retirement.

  • Manage Verizon's Mobility landscape across all mobile devices including enterprise, retail, field ops. Specific areas of management include:

    • Mobile Device Management.
    • Advanced Mobile Threat Protection.
    • IOS and Android devices - phones and tablets.
    • Employee on-boarding, audit and exit processes and policies.
    • Mobile application life-cycle management in company app store.
    • Guide and mentor a high performing team of IT engineers to deliver services to employees, users in specific business segments and executives.
    • Manage a cross functional team in multiple time zones - Europe and India.
    • Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.
    • Vendor engagement and management.
    • Coordinate with End User Support and ensure resources such as help articles are available for end users.
    • Manage special projects such as deployment of new tablets, mergers and acquisitions.
    • Lead recovery during outages.
    • Introduce leading practices in endpoint management for continual service improvement, process automation and optimization for effective and efficient service delivery.
    • Manage day-to-day operational activities, resource planning, consulting services, support for incident management and request fulfillment.
    • Be an escalation point for the team; perform broad customer service support role.
    • Build a high performing team, talent acquisition, retention, actively strengthen the team's skills and expertise through development and training while holding the team accountable for high-quality service delivery.
    • Foster continual service improvement and best practice in the areas of IT service management and project management, while ensuring the highest possible quality of service.
    • Identify, recommend and implement key performance indicators to identify opportunities to improve client and service delivery.
    • Lead projects ensuring the client's requirements and deliverables are clearly articulated, as well as delivered to expectations.
    • Community Development and Support Create and maintain service documentation with clear and simple guidance to help users get the most out of IT services.

      What we're looking for...

      You'll need to have:

      • Bachelor's degree or four or more years of work experience.
      • Six or more years of relevant work experience.

        Even better if you have:

        • A degree.
        • Experience supporting an enterprise-level mobile device management environment.
        • Experience managing at least one major MDM environment such as Mobile Iron or AirMobile.
        • Solid knowledge of mobile security and advanced mobile threat protection.
        • Outstanding troubleshooting skills.
        • Solid understanding of information security operations and best practices.
        • Involvement in team architectural discussions working with non-technical stakeholders.
        • Worked directly with key vendors on new features and roadmaps.
        • Ability to identify / prioritize tasks and work independently without micromanagement.
        • Demonstrated excellent written and interpersonal communication, and documentation skills.

          When you join Verizon...

          You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

          Equal Employment Opportunity

          We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Irving , Senior Manager - Mobility, Executive , Irving, Texas

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