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Director - Solutions Delivery & Support (Merchandising)

Company: Michaels
Location: Irving
Posted on: June 14, 2019

Job Description:


Organizational UnitMichaels -> Information Systems -> DNU - Business Relationships/IT SolutionsJob GradeLocationIrving, TX 75063 US (Primary)CategoryInformation SystemsJob DescriptionWhy Work for Us?The Michaels Companies, Inc., is North America's largest arts and crafts specialty retailer. Together the teams in our stores, distribution and manufacturing centers, and support center work together to help our customers make creativity happen. We offer career growth, benefits packages, retirement plans, tuition reimbursement, and more. Michaels Team Members also enjoy a wide variety of ways to save including discounts at our stores, select fitness and childcare centers, restaurants, hotels, and more.We are currently recruiting for a Director - Solutions Delivery & Support located in our Support Center (Global Headquarters) located in Irving, TX.What will you be doing?The Director - Solutions Delivery & Support is accountable for all aspects of the IT lifecycle for Merchandising area working with Merchants, Space planners, Merch financial planners, Sourcing and Product development, Pricing/promotion and Merch inventory accounting. This position is the primary contact and liaison in merchandising space for providing leadership in planning business needs, roadmaps, solutions, and budgets for that department or business function. This position will provide thought leadership for the overall success and development of the program, as well as assigned project managers and is the liaison between business leaders and technical community.How will you do it?Business Partnership, guidance and leadership in solutions delivery:

  • Maintains close relationship with the business to understand the strategy and related objectives
  • Owns product lifecycle activities of the solutions in the respective area, including solution architecture, buy/build decisions, and enhance, upgrade, sunset decisions
  • Plan and run overall governance and IT work intake process for assigned business unit across the full range of IT solutions and services
  • Prioritize work with business partners and utilizing the established governance process
  • Helps business with design and optimization of business processes
  • Gets results by acquiring appropriate internal or external resources or products Solutions Visionary:
    • Leads design of the Solution Roadmaps and acts as a visionary of solutions in the respective functional area.? Must be in tune with changes in business initiatives and directions and can translate to changes in the Roadmaps and IT Initiatives.
      ? Team Building:
      • Supports team members and empowers them so they can complete their activities in timely manner and with quality.
      • Builds teams that are effective, creative and generate positive environments.? Promotes the success of others and constructively resolves disagreements. Program/Portfolio Management
        • Leads matrixed teams in the development of master plans that model program commitments and timing.
        • Assesses program requirements, while developing and recommending a sound approach/application to meet the needs of the program and client.?
        • Ensures that program deliverables satisfy requirements.
        • Coordinates resource usage by increasing or decreasing resources to reflect program needs.
        • Facilitates status review meetings among program team members and client.
        • Conducts Program status meetings with senior management.?
        • Communicates program vision, goals, and objectives Solution Deployment
          • Change agent to the business for needed system upgrades or changes for assigned functional areas or business segments.
          • Leads change management activities; conducts assessments and participates in root cause analysis; prioritizes implementation changes; provides change request approvals.
          • Responsible for overall customer service levels and managing and mitigating overall IT risk.
          • Partners with business, other IT groups, and co-source partner teams in Incident and Problem Management efforts. ? Other duties as assignedJob RequirementsJob Requirements?
            • BA or BS Degree in Computer Science, Information Systems, Business Administration or Finance?
            • 10+?years of experience in progressively responsible IT positions; strong experience in merchandising area
            • 5+ years implementing, supporting and enhancing Oracle retail merchandising suite (RMS) for foundation retail data, inventory flow & transaction tracking, stock ledger
            • 3+ years with working on sourcing and product compliance, Space Planning (CKB suite from JDA or equivalent), Merch Financial planning systems (Oracle's MFP or equivalent)
            • 5+ years of experience in large systems software installation, maintenance, tuning, capacity planning and performance measurement, hardware/software evaluation and selection, conversion and migration
            • Strong experience in project planning and management
            • Understanding of systems development life cycle including issue, risk and scope management
            • Retail system & business process experience
            • 5+ years supervisory experience
            • 5+ years of experience with managing both onshore and offshore support & delivery teams
            • Ability to build professional relationships at all levels

Keywords: Michaels, Irving , Director - Solutions Delivery & Support (Merchandising), Executive , Irving, Texas

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