IrvingRecruiter Since 2001
the smart solution for Irving jobs

Manager, Operations

Company: Wyndham Hotels & Resorts
Location: Irving
Posted on: August 17, 2019

Job Description:

Property Name:

Irving - 909 Hidden Ridge








Req Id:

6761










Wyndham Hotels & Resorts is now seeking a Manager, Operations to join our team at the Irving - 909 Hidden Ridge location in Irving, Texas.
Job Summary
The Operations Manager is responsible for a multiple areas of operational support functions, which include but are not limited to the oversight of the Reposition Asset Task force, Field Operations support in areas of: Risk, Guest Experience management, Medallia administration, and Online Reputation management, and other special projects as assigned. This person is required to regularly report performance to senior leadership, field operations, and special task force members. The position requires ongoing interface with key vendors and potential partners to help grow the Managed portfolio, enhance the brand, leverage internal and external relationships, and enhance guest satisfaction through a variety of tools. This position also requires conducting on-site property visits and to prepare/review property action plans for General Managers and Regional leadership.
Education & Experience
Bachelor's Degree or equivalent in progressive work experience.

10 years, preferably including General Manager experience
General Requirements
Brand Management:



  • Ensure correct and consistent execution of all company policies, programs, and procedures that will result in a consistent guest experience across all hotels.
  • Provide leadership by creating a positive work environment with all corporate functions to support the effective execution of brand strategies.
  • Provide leadership by facilitating the flow of information between hotel field operations and corporate staff functions.
  • Identify any business trends that could provide a competitive advantage for the company or adversely impact the company.
  • Identify best demonstrated practices of hotel operations, and provide leadership by developing best demonstrated practices into standard operating procedures that can be implemented at all hotels system wide.

    Guest Satisfaction:



    • Review hotel measures of guest satisfaction to ensure objectives will be achieved and hold General Managers accountable for taking action to correct any issues that adversely impact guest satisfaction.
    • Identify any trends or similar issues of guest satisfaction at different hotels that may represent systemic problems that need to be addressed company wide.
    • Review hotel operations to ensure that the 100% guarantee process is being managed in accordance with standards
    • Ensure General Managers are managing their Online Reputaion and Surveys consistently.

      Product Quality:



      • Review hotel operations to ensure that company standards are being achieved for product quality and hold General Managers accountable for taking action to correct any variances from standards.
      • Ensure utilization of the MOP system from the General Managers.
      • Ensure that Resposition properties are following the LQ UP Brand standards

        Requires overnight travel 20% of the time.
        Fundamental Requirements
        Project Management



        • Assist in creating project scopes and maintaining work flow with project owners and sponsors
        • Develop work plans to include critical path documentation
        • Present key findings to Senior Management Leadership Team
        • Provide support for new openings and acquisitions as assigned
        • Coordinate all special project activities with supporting disciplines to ensure timely deliverables
        • Assist in Development of Operational SOP's for the entire Managed Portfolio

          Financial Results:



          • Review financial performance for all hotels and assist General Managers in order to achieve annual EBITDA objectives.
          • Protect the company's financial assets by reviewing hotel operations to ensure proper administration of company policies and procedures.
          • Also, ensure proper administration of company policies and procedures for protecting the safety of guests and employees.

            Employee Satisfaction:



            • Ensure fair and consistent treatment of all employees, and take action to correct any issues that adversely impact employee satisfaction.
            • Conduct annual assessment of job performance and development needs. Assign new job responsibilities and/or training that will lead to improved job performance and career growth.
            • Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics, and conflicts of interest.




              COMPANY OVERVIEW:

              Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

              Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

              We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites, Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide-- by Wyndham, Super 8-- by Wyndham, The Trademark Collection-- by Wyndham, Travelodge-- by Wyndham, TRYP by Wyndham--, Wingate by Wyndham--, Wyndham Garden--, Wyndham Grand-- and Wyndham Hotels and Resorts--.

              Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

              Our Company is an Equal Employment Opportunity Employer.

              Job Location: Irving - 909 Hidden Ridge, 909 Hidden Ridge, Suite #600, Irving, Texas 75038

              Employment Status: Full-time




Keywords: Wyndham Hotels & Resorts, Irving , Manager, Operations, Executive , Irving, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Regional Director of Operations
Description: Regional DirectorHogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized
Company: Hogan Transportation
Location: Melissa
Posted on: 08/18/2019

Regional Director of Operations
Description: Regional DirectorHogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized
Company: Hogan Transportation
Location: Midlothian
Posted on: 08/18/2019

Low-Voltage Systems Project manager
Description: We provide engineering design and facility consulting services to clients across the US and internationally. As one of the largest consulting engineering firms in the US, the work we do is as diverse (more...)
Company: Craft Recruiting
Location: Dallas
Posted on: 08/18/2019


VP of Product Development
Description: Responsibility Lead development teams in building to the customer specifications, not to the technology. Keep business objectives clearly in sight and maintains or elevates team goals. Facilitates the (more...)
Company: McIntosh Search
Location: Dallas
Posted on: 08/18/2019

Regional Director of Operations
Description: Regional DirectorHogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized
Company: Hogan Transportation
Location: Lancaster
Posted on: 08/18/2019

Regional Director of Operations
Description: Regional DirectorHogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized
Company: Hogan Transportation
Location: Wylie
Posted on: 08/18/2019

Channel Account Manager (Dallas or Houston, TX)
Description: Consider growing your career as a Channel Account Manager with Mitsubishi Electric Automation, an industry leader in factory automation products and solutions. Be rewarded for your successes with unlimited (more...)
Company: Mitsubishi Electric Automation
Location: Grapevine
Posted on: 08/18/2019

QA Manager
Description: Genuent is hiring a QA Manager for our direct client within the Home Mortgage industry in Carrollton, TX. This is a direct hire opportunity, qualified candidates should send their resume Word format (more...)
Company: Genuent Global, LLC
Location: Carrollton
Posted on: 08/18/2019

Quality Manager (Durant, OK)
Description: Tubacex Durant is a wholly owned subsidiary of TUBACEX, industrial Group devoted to manufacturing seamless tubes in stainless steel and high-nickel alloys and superalloys. Due to the growth of the company (more...)
Company: TUBACEX
Location: Garland
Posted on: 08/18/2019

Project Management Coordinator
Description: We are seeking a Project Management Coordinator to join our Collaborations Product Development team. The Project Coordinator will work to facilitate special projects with our private label clients. (more...)
Company: Arteriors
Location: Carrollton
Posted on: 08/18/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Irving RSS job feeds