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LYNX - Customer Service Representative

Company: Talentify
Location: Irving
Posted on: January 17, 2020

Job Description:

Call Center Support - Voice (BPO): Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair. Logs calls and updates customer account records. At higher job levels, may be asked to provide responses to submitted questions through out-bound calling. Scope of work is defined by the contractual nature of the business outsourcing agreement. Survey Tip: Employees reported to this position are typically first tier customer support, with a narrow scope of responsibility defined by the contracting company. Report to Call Center Support - Voice (Non-BPO) (8851-8854), if the position supports the company--??s products/services (in-house agent) rather than supporting a third-party--??s product/service (outsourced agent). Call Center Support - Voice (BPO): Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair. Logs calls and updates customer account records. At higher job levels, may be asked to provide responses to submitted questions through out-bound calling. Scope of work is defined by the contractual nature of the business outsourcing agreement. Survey Tip: Employees reported to this position are typically first tier customer support, with a narrow scope of responsibility defined by the contracting company. Report to Call Center Support - Voice (Non-BPO) (8851-8854), if the position supports the company--??s products/services (in-house agent) rather than supporting a third-party--??s product/service (outsourced agent). EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

Keywords: Talentify, Irving , LYNX - Customer Service Representative, Hospitality & Tourism , Irving, Texas

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