Senior Customer Service Associate
Company: Celanese
Location: Irving
Posted on: September 15, 2020
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Job Description:
OverviewCelanese is a Fortune 500 global chemical innovation
company that engineers and manufactures chemicals used in products
essential to everyday living. Headquartered in Dallas, TX, we
employ over 7,700 dedicated people working between 43 facilities
across 18 countries. We are committed to employee growth and
creating shareholder value to ensure continued opportunities make a
difference. Our company focuses on the safety of its employees,
provides competitive compensation (including benefits starting day
1), and emphasizes giving back to the community. For more
information about Celanese and our products please visit
www.celanese.comResponsibilitiesThe Customer Service Associate will
support the Americas Customer Service team for assigned businesses,
providing support to a team of Customer Service Representatives,
Specialists, and Team Leads.* Sales order entry and management*
Customer master data management* Order status management in Order
Cockpit* Order tracking and tracing with Logistics* Quality
Notification entry* Work closely with colleagues in Sales,
Planning/Scheduling, Logistics, and FinanceQualifications*
Familiarity with ERP system (SAP, Oracle, JDE, etc.)* MS Excel
skills* Previous Supply Chain or customer service experience* 3-5
years of Customer Service experience* Billingual a plus, but not
required* Troubleshooting/problem solving skills* Ability to build
relationships* Team player* Ability to handle stressful situations*
Strong communication skills in spoken and written English* Positive
attitude and aptitude to handle change - including ability to
manage quickly shifting priorities based on customer needs*
Advanced time management skills and ability to self-manage incoming
requests and demands based on deadlines and business/customer
requirements* High School DiplomaPreferred:* Bachelor's Degree with
a Supply Chain, Logistics, Business, Economics, or related
emphasis* Salesforce Experience
Keywords: Celanese, Irving , Senior Customer Service Associate, Hospitality & Tourism , Irving, Texas
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