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Senior Customer Service Associate

Company: Celanese
Location: Irving
Posted on: September 15, 2020

Job Description:

OverviewCelanese is a Fortune 500 global chemical innovation company that engineers and manufactures chemicals used in products essential to everyday living. Headquartered in Dallas, TX, we employ over 7,700 dedicated people working between 43 facilities across 18 countries. We are committed to employee growth and creating shareholder value to ensure continued opportunities make a difference. Our company focuses on the safety of its employees, provides competitive compensation (including benefits starting day 1), and emphasizes giving back to the community. For more information about Celanese and our products please visit www.celanese.comResponsibilitiesThe Customer Service Associate will support the Americas Customer Service team for assigned businesses, providing support to a team of Customer Service Representatives, Specialists, and Team Leads.* Sales order entry and management* Customer master data management* Order status management in Order Cockpit* Order tracking and tracing with Logistics* Quality Notification entry* Work closely with colleagues in Sales, Planning/Scheduling, Logistics, and FinanceQualifications* Familiarity with ERP system (SAP, Oracle, JDE, etc.)* MS Excel skills* Previous Supply Chain or customer service experience* 3-5 years of Customer Service experience* Billingual a plus, but not required* Troubleshooting/problem solving skills* Ability to build relationships* Team player* Ability to handle stressful situations* Strong communication skills in spoken and written English* Positive attitude and aptitude to handle change - including ability to manage quickly shifting priorities based on customer needs* Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements* High School DiplomaPreferred:* Bachelor's Degree with a Supply Chain, Logistics, Business, Economics, or related emphasis* Salesforce Experience

Keywords: Celanese, Irving , Senior Customer Service Associate, Hospitality & Tourism , Irving, Texas

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