Guest Services Agent
Company: La Quinta by Wyndham Dallas - DFW Airport N Irving
Location: Irving
Posted on: April 10, 2021
|
|
|
Job Description:
La Quinta by Wyndham is now seeking a Guest Services Agent to
join our team at the La Quinta by Wyndham Dallas - DFW Airport N
Irving location in Irving, Texas.
Job Summary
The Guest Service Agent is responsible for providing attentive,
courteous and efficient service to all guests during check-in,
throughout their stay, and at checkout, while maximizing room
revenue and occupancy.
Education & Experience
-College course work in related field helpful.
-Experience in a hotel or a related field preferred.
-High School diploma or equivalent required.
-Computer experience required.
-Customer Services experience preferred.
Physical Requirements
-Flexible and long hours sometimes required.
-Light work - Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force frequently or constantly to lift,
carry, push, pull or otherwise move objects.
-Ability to stand during entire shift.
General Requirements
-Maintain a warm and friendly demeanor at all times.
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
meet deadlines.
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
operational needs.
-Perform other duties as requested by management.
Fundamental Requirements
-Greet and welcome all guests approaching the Front Desk in
accordance with Wyndham standards.
-Maintain proper operation of the PBX console and ensure that all
hotel standards are met (if applicable).
-Answer guest inquires about hotel services, facilities and hours
of operation in a timely manner.
-Ensure logging and delivery of packages, mail and messages to
guests and meeting rooms.
-Review Front Office log and Trace File daily.
-Answer inquires from guests regarding restaurants, transportation,
entertainment, etc.
-Follow all cash handling and credit policies.
-Be aware of all rates, packages and special promotions as listed
in the Red Book.
-Be familiar with all in-house groups.
-Be aware of closed out and restricted dates.
-Obtain all necessary information when taking room reservations and
follow the rate-quoting scenario.
-Be familiar with hospitality terminology.
-Have knowledge of emergency procedures and assist as needed.
-Handle check-ins and checkouts in a friendly, efficient and
courteous manner.
-Use proper two-way radio etiquette at all times when communicating
with other employees.
-Fully comprehend and be able to operate all relevant aspects of
the Front Desk computer system.
-Be able to perform and complete all tasks and duties on the shift
checklist in a timely and efficient manner.
-Be able to complete a bucket check, room rate verification report,
and housekeeping report.
-Balance and prepare individual paperwork for closing of shift
according to hotel standards.
-Maintain and market promotions and guest programs.
-Maintain a clean work area.
-Assist guests with safe deposit boxes.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 20 brands
strong across 9,000 hotels in more than 80 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by
Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham,
Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham,
Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by
Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham,
Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge
by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden,
Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: La Quinta by Wyndham Dallas - DFW Airport N Irving,
4850 West John Carpenter Freeway, Irving, Texas 75063
Employment Status: Full-time
Keywords: La Quinta by Wyndham Dallas - DFW Airport N Irving, Irving , Guest Services Agent, Hospitality & Tourism , Irving, Texas
|
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Hospitality & Tourism JobsDishwasher Description: Responsible for maintaining cleanliness Company: Genghis Grill Duncanville Location: Duncanville Posted on: 04/21/2021 Customer Service Representative Description: Family Dollar is seeking motivated individuals Company: Dollar Tree Family Dollar Location: Ferris Posted on: 04/21/2021 Customer Service Rep Description: Recruiting Firm,Riderflex has been hired by our client,American Auto Shield, to find their Customer Service Representatives Company:American Auto ShieldIndustry: Vehicle Service ContractTitle: Customer (more...) Company: Riderflex Location: Dallas Posted on: 04/21/2021 Cook Description: Accurately and efficiently Company: Genghis Grill Duncanville Location: Duncanville Posted on: 04/21/2021 High End Retail Team Description: Job DescriptionEARN A 300 HIRING BONUS FOR JOINING OUR TEAM GROW With US Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more (more...) Company: Hudson Group Location: Dallas Posted on: 04/21/2021 Shift Leader Description: Ever jump for joy Us, too Bring that pep and let's spread good vibes. br br Roti is taking a whole new approach to fast casual dining. One that's stronger, kinder, and more fired up than ever before. (more...) Company: Roti Location: Dallas Posted on: 04/21/2021 PT Retail Merchandiser Clearwater, Fl Retail Execution East Description: We are sure a lot of companies are trying to Company: Retail Execution East LLC Location: Dallas Posted on: 04/21/2021 PT Retail Merchandiser Sykesville, Md Retail Execution East Description: We are sure a lot of companies are trying to Company: Retail Execution East LLC Location: Frisco Posted on: 04/21/2021 Customer Service Escalation Coordinator Description: Plano 3 31063 , United States of America, Plano, TexasCustomer Service Escalation CoordinatorCapital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with (more...) Company: Capital One Location: Lake Dallas Posted on: 04/21/2021 Cleburne Service - Customer Service Assistant - Part-Time Description: As a Customer Service Assistant, you'll package Company: H-E-B Location: Cleburne Posted on: 04/21/2021 |
