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SUPERVISOR CUSTOMER SERVICE

Company: Healthsmart Preferred Care
Location: Irving
Posted on: November 19, 2021

Job Description:

About HealthSmartHealthSmart is the premier provider of customizable and scalable health plan solutions for self-funded employers. We reduce costs and improve outcomes, all the while treating our health plan members with dignity and respect. But that's just the beginning of our story - We make differences in peoples' lives every single day!We're a company of innovators.We deliver health benefit plans and solutions to provide worry-free, self-funded plan administration, quality coverage, and innovative care.We provide care management services that change lives and helps employers and members take control of healthcare costs.HealthSmartRx Solutions delivers extremely attractive pharmacy benefits with an Rx discount program.Our Network Solutions group offers national, comprehensive provider networks to provide member access to the right care.HealthSmart Casualty Claims Solutions leverages technology, robust information and unmatched experience to deliver innovative casualty claims management solutions with outstanding results.We offer business intelligence and web-based reporting. Plus, we offer a variety of health and wellness initiatives and even onsite employer clinics.POSITION SUMMARYAt HealthSmart-- -, the Supervisor of Customer Service will assist in coaching, tracking and inspiring our Customer Service team members to continue providing quality services to our Clients.Essential Skills and RequirementsSupervising Call Center experienceExperience in Supervising Medical/Healthcare Call Center is a plusAbility to coach, document, and deliver quality service in fast-paced environmentDemonstrated Leadership skillsCommunication skills (written, verbal)Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsSupervises approximately 20+ employees with varying tenure and skillDirect reports are located at same site, work at home or at a remote HS siteHires, manages and develops new employees while promoting a welcoming cultureProactively tracks professional/team performance by providing frequent, ongoing feedback and coachingImplements strategies to improve operational performanceLeads regular team meetings to communicate changes and relevant operational performance informationBuilds employee engagement through approved initiatives, office activities, and actively listening to team membersDemonstrates positive leadership that influences team members integrity, values and performanceMonitors team member performance by reviewing operational metricsWorks with team members on call management techniques through listening and observing callsDelivers documented one-on-one coaching, including monitoring progress to reinforce improvements/expectations through feedbackReinforces accountability by tracking attendance and punctuality in a timely and accurate mannerPrepares and delivers thorough performance discussions with documented data and fact -based examplesResponsible for clearly explaining expectations, verbally and through written documentationCreates purposeful and actionable development plans to review that support team members improvements and developmentDiscusses career goals with direct reportsGuides employees to leverage available training and development resourcesSupports overall organization in employee engagement programs and communicationsLeverages various communication channels, including one-on-ones and new hire class leadership interactions to foster two-way communicationInspires employees to see the link between their position and personal performance to organizational strategy, company performance and the HS brandPhysical RequirementsWhile performing the duties of this job, the employee is frequently required to sit, talk, and hearThe employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and armsThe employee must occasionally lift and/or move up to 30 poundsSpecific vision abilities required by this job include close vision and the ability to adjust focusThe work is performed primarily in an office settingThe noise level in the work environment is moderateThe duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the positionHealthSmart provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Healthsmart Preferred Care, Irving , SUPERVISOR CUSTOMER SERVICE, Hospitality & Tourism , Irving, Texas

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