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Mortgage Customer Service Rep

Company: JoCo
Location: Irving
Posted on: January 16, 2022

Job Description:

What is the position:
The Mortgage Customer Service Rep. is responsible for providing quality service to mortgage customers.

What will you do:
Assist the loan department in building customer relationships
Manage a heavy call volume
Support the Loan Department with the processing of mortgage loan documentation
Interact with the Loan Officer, other internal department personnel, and customers
Ensure tasks are completed timely, accurately, and professionally
Resolve loan documentation issues
Maintain and continuously improve loan operations policy, procedure, and performance.
Ensures loans and processes meet compliance standards.
Assist with reports and audits in the evaluation of loan operations performance.

What are the requirements:
High School Diploma required
Experience with mortgage loans
Knowledge of general banking policies/procedures
Proficiency with Microsoft programs
Excellent oral and written communication skills.
Strong organizational and prioritization skills.
Ability to multi-task, think, and act strategically
Excellent customer service skills.

You would be really happy working here if:
You can strategize, understanding the goals of the company and creating effective plans to achieve those goals.
You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.

Keywords: JoCo, Irving , Mortgage Customer Service Rep, Hospitality & Tourism , Irving, Texas

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