Call Center Customer Service

Company: The RDRG Inc
Location: Irving
Posted on: August 7, 2022

Job Description:

Job Description Location is near DFW Airport (Irving, Coppell) Long term contract opportunity with an international leader in Aviation and Aerospace. The Call Center Customer Service will provide service and support to the Outside Sales team, and customers (post-sale). Some remote is possible after on-boarding and settling in. This is a level 1 role, so we will train you and get ready to begin a fantastic career opportunity. If you have some basic client facing experience, (retail, phone, admin, coordinator, receptionist, etc) lets talk today You will process orders, customer returns, credit memos, as well as rebills. In this role you will support shipment discrepancies, provide customers or sales team member o copies of certifications and documents that were not included with shipment. o Prepare and deliver correspondence, and fulfill customer needs to ensure customer satisfaction. Responds to customer inquiries. Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, Processing customer returns. Processing customer credits and debits. Processing shipment discrepancies Resolves shipping and/or invoicing problems. Determines validity of warranty claims and schedules repair resources. Changes production and shipping schedules; and recognizes add-on business opportunities. Completes special projects and other duties as assigned.

Keywords: The RDRG Inc, Irving , Call Center Customer Service, Hospitality & Tourism , Irving, Texas