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Assistant Director of Housekeeping

Company: Four Seasons Resort and Club Dallas at Las Colinas
Location: Irving
Posted on: November 23, 2022

Job Description:

*Job Description Summary*

BASIC PURPOSE: To ensure the ultimate comfort, cleanliness and safety for all of our guests, as expected in a Four Seasons Residence Club. Maximize efficiency and productivity for the Residence Club Housekeeping department. Ensure all public areas are clean and maintained. Ensure all guests receive the highest level of service and handle all inquires in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Seasons' policies.

*ESSENTIAL FUNCTIONS: *

1. Manage Team Leaders, housekeepers, and housemen; including standards testing, training, and scheduling. (30%)

2. Handle all guest requests with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve guest complaints; assist guests in all inquiries in connection with resort services. (20%)

3. Work harmoniously and professionally with co-workers and supervisors (5%)

4. Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)

5. Handle a multi-phone line system, answering calls in a professional manner in accordance with established policies. (5%)

6. Inspect and ensure cleanliness and maintenance of public area. (5%)

7. Monitor and control labor and expenses. (5%)

8. Ensure highest level of service to all guests and resolve housekeeping glitches. (10%)

9. Maintain all pars and inventories (15%)

*NON-ESSENTIAL FUNCTIONS: *

1. Ensure payroll is accurate.

2. Ensure Standards Tests are completed daily

3. Oversee Perfect Room program

4. Oversee Night Cleaners

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekend availability

Ability to commute/relocate:
* Irving, TX 75038: Reliably commute or planning to relocate before starting work (Required)

Shift availability:
* Day Shift (Required)
* Night Shift (Required)

Work Location: One location%58047475%

Keywords: Four Seasons Resort and Club Dallas at Las Colinas, Irving , Assistant Director of Housekeeping, Hospitality & Tourism , Irving, Texas

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