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Customer Service Coordinator (Dispatch)

Company: Infosoft, Inc
Location: Irving
Posted on: November 24, 2022

Job Description:

One of our clients is looking for talented and highly motivated Customer Service Coordinator (Dispatch) . Please send your resume if you would like to pursue this opportunity and you authorize Infosoft to represent you for this position.Here are job position details for your review:Job Title: Customer Service Coordinator (Dispatch) Pay Rate: $17/Hr.Duration: 12 Months Job Requisition: LIM Location: Irving, TX Shift 2 - 2 pm to 10 pm This position is for the Power/Energy division.This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption. Description: Work Schedule Notes: We are a monitoring company that operates 24/7/365, with three (3) shifts. The shifts are 1st shift, 6A - 2P; 2nd shift, 2P - 10P and 3rd shifts, 10P - 6A. I'm currently hiring for the 2nd Shift. Initial training for a new hire would be Monday through Friday, 2P-10P. After training, the operator would be moved to their permanent schedule. These days off vary. Depending on the need for coverage, more than likely the new hire would be working on the weekends. I do offer a shift bid every six (6) months based solely on production. After the new hire is fully trained, he/she would be eligible to participate. Days off are below: Basic computer skills are a must, specifically in Microsoft Suite. 2 years of CS experience minimum. Alarm monitoring experience is a plus but not required. Days Off: (Always two 2 consecutive days) Thurs & Fri Fri & Sat Sun & Mon Mon & Tue Tue & Wed Wed & Thurs The new hire's schedule would be based on the need at the time they end training. Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS). Receives processes and dispatches emergency calls to responsible agencies or customer contacts. Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts. Acknowledges alarms received and dispatches appropriate personnel for the issue at hand. After dispatch, logs call into the system activity report. Generate statistical or investigative reports for management. Continuously monitor alarm signal queue prioritized response. Document all calls with appropriate resolution codes and notes. Provide quality customer service on every call. Exercise good listening skills. Communicate clearly and effectively with customers and agencies. Manage the length of calls. Attend monthly training sessions. Be familiar with emergency procedures Review and critique recorded conversations for purposes of improving customer interaction skills. High School Diploma or GED. Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus. 1-3 years of Customer Service experience. Prior security call center experience is preferred. ACD knowledge is helpful. Good verbal and written communication skills to effectively communicate over the telephone. Excellent customer service skills and ability to work in a dynamic fast-paced environment. Ability to navigate a computerized data entry system or other relevant applications. Knowledgeable in Microsoft Windows (Word) and the internet. Spotlight Call Notes: Will be needing 5 of these down the line but can only train 1 at a time as training is very detailed. The schedule will be 2 PM - 10 PM, will have 2 consecutive days off (Sat/Sun). They will be training on the shift they will be working. Training will be 3-4 weeks and days off will be changing but will continue to have 2 consecutively off. Must be proficient in Microsoft Suite, good typing skills. A minimum of 2 years of CS experience. The initial interview will be requested via telephone and then will be in person. Temp to Perm, Max pay rate $17/hr.Job Types: Contract, Full-timeSalary: $17.00 per hourSchedule: 8 hour shiftCOVID-19 considerations:Vaccinated requiredAbility to commute/relocate: Irving, TX 75063: Reliably commute or planning to relocate before starting work (Required)Experience: Dispatching: 1 year (Preferred)Work Location: One location

Keywords: Infosoft, Inc, Irving , Customer Service Coordinator (Dispatch), Hospitality & Tourism , Irving, Texas

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