Customer Service Inbound II

Company: Kelly
Location: Irving
Posted on: May 23, 2023

Job Description:

Kelly Services is Hiring for a Customer Service coordinator in Irving, TX.

Pay - $18 - $19hr, based on experience
Shifts will be between - 10:00am- 10:30pm, Monday - Friday
Temp-to-hire
100% Onsite

Job Summary -
The Customer Service Coordinator drives customer satisfaction levels through effective management of customer requests/inquiries, prompt issue resolution, and proactive communication concerning transportation and logistics processes for company services.

Primary Objectives -
--- Timely, accurate, and complete orders and responses to inquiries within required timeframes. --- Initiation and support throughout the order lifecycle, according to customer requirements and internal process standards. --- Effective communication and collaboration with internal and external customers.

Duties and Responsibilities -
--- Maintain department KPIs and customer satisfaction ratings as defined by the department.
--- Answer incoming customer phone calls and take appropriate action for each call.
--- Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times. --- Manage exceptions and review database for errors. Research and resolve exceptions and respond to escalation of service requests.
--- Assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers.
--- Proactively communicate with customers, to include new customer onboarding and new order follow-up. Proactively collaborate with Sales to ensure customer needs are understood and appropriately addressed.
--- Provide input to leadership and management teams on departmental initiatives and process improvement projects.
--- Maintain accurate, timely, and thorough records in proprietary database.
--- Perform routine data entry including but not limited to: entering new orders and shipment information into computerized tracking systems; tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers; and updating information in various systems.
--- Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.
--- Scan and separate documents in Document Management System. --- Update schedule, logs, and tasks daily.
--- Other duties as assigned. Customer Service Coordinator

QUALIFICATIONS -

Required Education -
--- High school diploma or equivalent (HSED) required

Preferred Education -
--- Associate Degree or related college coursework preferred

Required Work Experience -
--- 2 + years of related customer services experience with an emphasis on the importing and exporting of goods

Preferred Work Experience -
--- Domestic and/or international transportation and logistics experience preferred

Required Knowledge, Skills and Abilities-
--- Demonstrated proficiency with Microsoft Office products at the following levels: Excel, Word, Outlook: Basic level of skill
--- Experience with ten key by touch and typing speed of 35 WPM.
--- Ability to communicate clearly with excellent verbal, written, and listening skills.
--- Ability to work as an individual contributor and as a valued participant in a team based environment.
--- Demonstrated ability to maintain confidentiality with tact and discretion.
--- Excellent customer service skills with the ability to develop effective professional relationships.
--- Strong attention to detail with a high degree of accuracy with data entry.

If this sounds like a great fit for you, please apply now, or email me directly at

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Keywords: Kelly, Irving , Customer Service Inbound II, Hospitality & Tourism , Irving, Texas