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Guest Services Agent

Company: DFW INTERNATIONAL AIRPORT
Location: Irving
Posted on: May 16, 2018

Job Description:

This dynamic position provides opportunity for you to grow in the organization while having fun interacting with the public including domestic and international passengers. You will interact with DFW Airport customers on behalf of the organization; you will provide information about products and services; you will process parking transactions; more importantly, you will deliver the Ultimate Customer Experience. If you enjoy a fast-paced environment, strong organizational culture, problem-solving and helping people, then, this is the job for you!

Performance Objectives:



  • Provides friendly customer service by greeting guests exiting the Airport and provides directions and information to ensure customers are assisted.

  • Operates Parking Control System (PCS) equipment to process parking transactions.

  • Obtains vehicle information and/or remote authorization from the Customer Support Center to determine appropriate processing procedure.

  • Conducts physical inventory of vehicles in parking lots using parking inventory system to provide customers with parking information or assistance locating their vehicle.

  • Escalates fee disputes, potential customer complaints, suspicious activity or abandoned vehicles within the area of control to a Plaza Team Leader(s) to resolve situation.

  • Reports damaged or malfunctioning equipment to the team lead for proper reporting on repair needs.

  • Notifies the Environmental Affairs Department of any observation that may have an environmental impact and assists in performing field observations of Airport activities with respect to potential environmental issues.

    Positon Summary

    Under direct supervision of a Plaza Team Leader, the Guest Service Agent interacts enthusiastically with customers exiting the airport; operates Parking Control System (PCS) and collects parking revenue. The GSA will also perform inventory checks on vehicle license plates using the parking inventory system.

    Requirements:

  • Ability to work shifts including nights, weekends and/or holidays

  • Completion of high school curriculum or equivalent

  • One (1) year customer service

  • Possession of a valid Class C driver---s license


    Keywords: DFW INTERNATIONAL AIRPORT, Irving, Guest Services Agent, Hospitality & Tourism, Irving, Texas

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