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Customer Service Representative

Company: Hire Velocity
Location: Irving
Posted on: May 19, 2019

Job Description:

Customer Service Representative OverviewCustomer Service Representative, Irving, TXAddress:2300 E Pioneer Dr. Irving, TX 75061About Merchants MetalsWe're one of the largest manufacturers and distributors of fence systems in North America. With 38 distribution center locations, 5 manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial and residential applications. Believe in taking care of your customers? So do we..... As a Merchants Metals Customer Service Representative, you will enjoy prospecting, developing and maintaining accounts with fencing clients - new and existing. You will promote and generate sales of fencing materials from an inside sales environment while providing superior customer service.Job Summary/DutiesThis position is responsible for receiving and processing requests directly from customers and outsides sales personnel (via, telephone, fax, and mail)Sustain a working technical knowledge of all available Merchants Metals products, generate price quotations in a timely mannerPlan and implement telemarketing and prospecting objectivesDevelop and grow outbound call list and territoryCoordinates delivery and pick-up of customer ordersAssist customer with product questions, quotes, ordering, order tracking, complaints and issues with a sense of urgency REQUIREMENTSMust be able to multi-task with high attention to detailHigh school diploma or equivalent or comparable in related experienceBasic math, organizational, and problem solving skillsWorking industry knowledge of fencing materials and installation methodsVerbal and written communication skillsSkilled in Microsoft Office suite; demonstrated experience in Inventory Control/Materials Replenishing software highly desiredBilingual in English/Spanish highly desiredPREFERENCESAbility to think independently while successfully functioning in a team environmentProven track record of contributing toward team goalsFencing industry experience is a plus (knowledge of PVC, wood, chain link, Ornamental iron and CNC Router helpful)Prior warehouse forklift skills a plus BENEFITSMerchants Metals offers an exceptional benefits program that includes:Medical, Dental and Vision coverage for Employees, Spouses, Dependents &/or entire FamilyCompany Paid Life Insurance and Short/Long-Term Disability InsuranceConvenient 24/7 Doctor Visits through LiveHealth OnlineLegal Assistance via Legal ShieldEmployee Assistance ProgramIdentify Theft ProtectionAccess Perks - Discounts on products and services with companies nationwide.401k Retirement Program with strong company match. Associated topics: agente de servicio al cliente, call center associate, call center specialist, client service, csr, customer care specialist, platform support, service agent, support, telephone service representative

Keywords: Hire Velocity, Irving , Customer Service Representative, Hospitality & Tourism , Irving, Texas

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