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Customer Service Representative - Billing

Company: NaviSite
Location: Irving
Posted on: November 11, 2019

Job Description:

About Us About The Job Testimonials What's Trending Perks Responsibilities About Us Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities. Back to Job Navigation (Overview) About The Job Full Time Level: Entry to Midlevel Career Progression As positive problem-solvers, our Customer Service Billing Representatives' day-to-day interactions make all the difference to customer satisfaction and to our success as a company. We know billing can sound complicated; that's why we provide extensive training programs with dependable peer mentoring and coaching to ensure our Representatives feel comfortable and supported. You'll join a strong team in a fun-loving office environment, and we'll make sure you have everything you need to succeed. What does it take to be a successful Customer Service Billing Representative at Spectrum? Addtional Traits Communicator Adaptable Helpful Efficient Problem-Solver Responsible Patient Good Listener Sincere Back to Job Navigation (Success) Hear From Our People I like working at Spectrum because of the support you get in the team-oriented environment. It makes the job a little bit easier knowing you always have someone to help you. I am appreciated, and that makes it very easy to come to work every day!Mirical, Customer Service Billing Rep 1, Fond du Lac, WI Applying for a job at Spectrum was the best decision I could have made. The support and community we have in Spectrum promote growth and success throughout the whole call center.Conor, Customer Service Billing Rep 1, Fond du Lac, WI What's Trending Our Location Learn more about the call center. A Day in the Life Check out our video and what it's like to be a Customer Service Representative! Back to Job Navigation (Trending) Perks Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide: Healthcare Health Insurance (Medical/Prescription Drug, Dental and Vision) Paid Time Off Paid Holidays, Personal days, Vacation and Sick Time Access Discounted Company Services You have the chance to use company services at little to no cost where available. Work-Life Balance We value work-life balance. We try to keep regular hours and an emphasis on life outside the office. Retirement savings/401K Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay. Life and Disability Insurance Basic Life and Accidental Death and Dismemberment (AD & D) Insurance of two times your pay. Back to Job Navigation (Rewards) Responsibilities Date posted 10/30/2019 Requisition Number: ******BR Location: United States - Texas - Irving Area of Interest: Administrative, Customer Service Position Type: Full Time CUSTOMER SERVICE REPRESENTATIVE- BILLING ***This requisition is for new hire classes in December 2019*** ***Training classes will start after 12pm*** ***The starting rate for this position is $15.00 with a defined career progression program available after 6 months of employment and shift differential opportunities depending on schedule.*** What exactly is the Customer Service Representative - Billing role? Are you eager to learn and ready for a new challenge? If you like to talk to customers and work on a computer in a lively environment, we'd like to talk about your future with Spectrum. Our billing representatives bring it all together using knowledge of Spectrum's offerings learned through our representative training program. We will teach you the skills you need to grow with us, to build relationships and to create a quality customer experience. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. It's all about learning and growing. This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning. After that, consider yourself the voice of Spectrum: fielding questions, processing orders, updating account records, and staying current on all our newest technologies. You'll also learn how and when to schedule a field visit and when to bring in support for challenging calls. Plus, peer mentors and a dedicated coaching line are always available if you have any questions. With a deliberate path to success. We know that the best people to lead are those who have been down the same road before. That's why most of our supervisors started as Customer Service Billing Representatives themselves, learning and growing with us. Eventually you too may lead and support your own enthusiastic team. On top of that, Spectrum offers benefits like education assistance and other programs to help you and your family thrive at all stages of life. What do you need to get started? Minimum requirements for the Customer Service Billing Representative are: Ability to read, write, speak and understand English Ability to handle multiple tasks Strong organization and time management skills Excellent interpersonal skills Proficiency with PCs, Microsoft Office Suite and general intranet navigation Minimum Education needed: High School Diploma or equivalent Related Work Experience needed: Previous customer service representative experience Experience working in cable operations and/or telecommunications call center Ability to effectively train and offer guidance to other representatives is preferred Areyoureadytojoinourteam? Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend using a desktop computer or laptop in a distraction-free environment. #CBCO The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: 13544 - North Texas Business Unit: Customer Operations

Keywords: NaviSite, Irving , Customer Service Representative - Billing, Hospitality & Tourism , Irving, Texas

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