Human Resources Mgr - Call Center

Company: NaviSite
Location: Irving
Posted on: February 15, 2020

Job Description:

Date posted 01/23/2020 Requisition Number: BR Location: United States - Texas - Irving Area of Interest: Customer Operations, Customer Service, Human Resources Position Type: Full Time JOB SUMMARY Responsible for implementing and managing human resources policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity employment in compliance with government regulations and company goals. Partner with Leadership to support and implement effective short and long term strategies to attain organizational objectives. Combines HR mastery and Industry knowledge to appropriately evaluate and resolve complex HR issues within a fast paced and changing business environment. MAJOR DUTIES AND RESPONSIBILITIES Focus on service delivery in support of business organizations, providing advice and recommendations Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to FLSA, FMLA and ADAAA to minimize risk/exposure to the company Provide guidance to ensure the integrity of the performance management program and the development of employees Oversee all aspects of employee relations; ensure Company policies are administered fairly and consistently Provide consultative support to managers and supervisors Partner with respective client group in order to understand the business challenges and to ensure effective and timely HR support Manage organizational change Oversee recruiting and staffing process ensuring compliance with EEO, FCC and Affirmative Action; design and implement employee retention strategies Oversee timely and accurate payroll processing and commission reporting Conduct employee investigations and oversee all escalated employee issues, including ethics point reports Establish local procedures to ensure compliance with Company and regulatory agency requirements Hire, train and manage performance and development of direct reports Oversee Human Resources communications Participate in enterprise wide taskforce initiatives Monitor processes and ensure accurate maintenance of employee files and HRIS database Review and oversee unemployment and workers compensation claims Possess comprehensive knowledge of employee benefit programs, and oversee annual enrollment Oversee Labor Relations Programs and participate in Labor Relations Negotiations as needed Oversee safety programs and follow company procedures for drug testing Participate in budget planning as needed and manage departmental expenses Perform other duties as required REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to speak in a public forum Ability to effectively manage/lead projects Ability to supervise the work of others Ability to deal with the public in a professional manner Ability to maintain confidentiality of information Ability to make decisions and solve problems while working under pressure Strong PC skills and MS Office skills Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Ability to work independently Knowledge of local state and federal employment laws and procedures Knowledge of recruitment trends and technologies Knowledge of wage and hour laws Knowledge of staffing and employment practices Knowledge of employee relation's procedures and applicable law Education Bachelor's degree in human resources, business, or organizational behavior or related field or equivalent experience Master's Degree preferred Related Work Experience 5+ years Human Resource Generalist experience in a multi-location environment 2+ years supervisory experience preferred Certifications and/or Licenses Certifications for Human Resource Professionals (PHR, SPHR) preferred Valid driver's license with satisfactory driving record within company required standards preferred WORKING CONDITIONS Office environment Travel required EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: 13544 - North Texas Business Unit: Customer Operations

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