Human Resources Service Center Coordinator

Company: 7-Eleven, Inc.
Location: Irving
Posted on: November 19, 2021

Job Description:

Overview: Who we areImagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee-- and Big Bite--. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee-- and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. How we leadAt 7-Eleven we are guided by our Leadership Principles.Be Customer ObsessedBe Courageous with Your Point of ViewChallenge the Status QuoAct Like an EntrepreneurHave an "It Can Be Done" AttitudeDo the Right ThingBe AccountableEach principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores. About This OpportunityResponsibilities:RESPONSIBILITIES:The HRSC Coordinator is responsible for the ongoing support with researching and processing unemployment claims, background screening results, onboarding, and Form I-9. The Coordinator will also be responsible for other organizational HR compliance-related work as assigned such as owning HR Shared Services process and procedural documentation and special projects.Stay current on all employment law changes within municipalities while working with compliance processes such as unemployment, background screening, I-9 non-compliance, and other areas as assigned.Actively analyze, identify, and make recommendations for improving and maintaining HR Shared Service process and procedural documentation.Manage and maintain workload within published Service Level Agreement pertaining to accuracy, deadlines, regulatory standards, and keeping the customer foremost in mind.Follow standard practices and procedures in reviewing situations from which answers can be readily obtained.Serve as backup for team members as requested.Qualifications:QUALIFICATIONS:High School/GED.1 + years relevant work experience.Communication Skills: Advanced speaking and listening skills for effectively sharing and responding to customer inquiries.Detail-Oriented: When ensuring that work is compliant with standards and when maintaining records.Proven track record of consistently delivering well-above standard service levels when interacting with employees from various backgrounds and experiences.Proven track record of effectively and efficiently maintaining organization, meeting deadlines, and consistently performing quality work per HR Shared Service standards.Proven track record of resolving intermediate to advanced problems using HR Shared Service process and procedural documentation with limited direction.Advanced level of Microsoft Office 365 programs such as Outlook, Word, and Excel.Working experience with E-Verify and Oracle OFAP a plus.

Keywords: 7-Eleven, Inc., Irving , Human Resources Service Center Coordinator, Human Resources , Irving, Texas