Onsite Human Resources Representative / Customer Experience Manager

Company: Bluecrew
Location: Irving
Posted on: January 12, 2022

Job Description:

The role of the Customer Experience Manager is to be an extension of the Bluecrew Team in the field. The Customer Experience Manager aims to deliver a consistent, seamless experience to our Workers and Customers that create memorable moments unlike any other provider in the industry.


Job Duties
--- Assist in checking workers in and out of shifts
--- Assist in any onsite customer requests regarding crew
--- Train end users on the Bluecrew mobile application
--- Answer any worker or customer questions regarding Bluecrew
--- Record client feedback, information, etc. in CRM
--- Collaborate with Account Management and Support Teams
--- Manage employee payroll approval through TimeStar system
--- Interact with on-site management including TimeStar questions, Crew Member interaction, and any other pending needs
--- Add new Crew Members to the TimeStar system as well as communicate badge information
Job Skills & Qualifications
--- Previous experience in customer service or recruiting
--- Strong communication and ability to engage in conversation with a variety of people
--- Reliable transportation
--- Laptop with internet access via Google Chrome
This position is a representation of the Bluecrew brand and will be highly visible on a company-scale. Constant feedback and improvement tips will be provided. Failure to meet the standards of this position may result in a removal from the job.

Keywords: Bluecrew, Irving , Onsite Human Resources Representative / Customer Experience Manager, Human Resources , Irving, Texas