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Physician Auditor and Trainer - Hybrid - Irving, TX

Company: Optum
Location: Irving
Posted on: May 16, 2022

Job Description:

Anesthesiology opening in Irving, Texas. This and other physician jobs brought to you by DocCafe.com

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

Responsible for physician chart audits, supporting and delivering training programs assigned. Keeps abreast of various training delivery techniques, business processes, products and systems. Coordinates and supports the results of learning and performance needs based on guidance from training leader or consultant. Supports the design, development, and implementation of training 8 based on results gathered and identified needs. Conducts both organizational development and technical training on subjects including, but not limited to: new employee physician orientation, communication, customer service, team work, and change management.

Primary Responsibilities:


  • Prepare for and Support Effective Facilitation


    • Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery (e.g., train-the trainer, facilitator guide, real-world examples, rehearsal)
    • Collaborate with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to facilitate development of appropriate learning objectives and curricula
    • Set appropriate expectations for all applicable stakeholders (e.g., business leaders, learners, Training) to ensure ongoing support and achievement of learning objectives
    • Identify, understand and prepare the appropriate training technology to ensure effective learning (e.g., MS Teams, Learning Management Systems)
    • Leverage Subject Matter Experts as needed to ensure that appropriate learning content is accurate and current
    • Review the established facilitation approach and verify that it meets the learning styles and needs of the audience
    • Ensure that the logistics of the learning environment are completed and in place (e.g., rosters, technology, room arrangements/configuration, learning materials)


    • Manage/Support the Learning Environment

      • Apply a learner-centric approach to promote engagement and active participation by all learners (e.g., technology usage, questioning techniques, story generation)
      • Maintain an interactive, engaging and collaborative learning environment (e.g., cultural alignment, positive attitude, safe environment, group dynamics, appropriate preparation, technical requirements)
      • Maintain a positive, professional learning environment, applying humor as appropriate
      • Address disruptive or inappropriate behavior in a manner aligned with Our United Culture
      • Maintain ownership/control of the learning environment at all times (e.g., time management, during emergencies, inappropriate behavior or other unforeseen events)
      • Maintain poise and professionalism at all times during the facilitation process (e.g., in difficult situations)
      • Respond appropriately to unforeseen circumstances during delivery (e.g., media, logistical, technology issues) to maintain an effective learning environment


      • Measure and Enhance Learning Effectiveness

        • Demonstrate understanding of the appropriate learning metrics used to evaluate learning effectiveness, and their implications for enhancing the learning process
        • Provide feedback to appropriate stakeholders on ways to improve learning outcomes, based on established data/metrics and experience with learners (e.g., instructional designers, other trainers, business leadership)
        • Identify and monitor applicable metrics/data/trends to track learning effectiveness and recommend/drive changes to enhance learning outcomes
        • Identify and track applicable performance metrics to ensure that learning is effectively applied on the job
        • Generate/analyze reports on training processes/outcomes, and distribute to applicable audiences as appropriate
        • Engage with learners post-training to obtain additional feedback on training effectiveness (e.g., one-on-one meetings, follow-up surveys)
        • Provide ideas to enhance learning based on experience with learners (e.g., course, program, curriculum)
        • Collaborate with appropriate stakeholders to drive changes to learning approaches/strategies/methodologies, as needed (e.g., processes, /procedures, materials, techniques, curricula) as needed


        • Support needs and implement appropriate learning solutions utilizing adult learning theories
        • Conduct organizational and technical training using current training tools and mediums to meet learner needs
        • Use innovative approaches to solve complex problems and develop solutions
        • Performs all other duties as assigned



          You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
          Required Qualifications:


          • H.S. diploma
          • Medical coding certification
          • 1+ years of progressive experience in training and organizational development.
          • 1+ years of coding experience.
          • 1+ years of training coordination/support to facilitate delivery of effective training (e.g., room coordination, supplies/materials, enrollments, scheduling) to physicians or staff
          • 1+ years of experience with providing post-training support to learners, as needed (e.g., outstanding questions/issues, parking lot items, unmet expectations, additional copies of learning materials, on-the job support)
          • Adhere to applicable training requirements (e.g., calendars/timelines, playbooks, agendas, facilitator/participant guides)
          • Ensure that delivered training (including vendor training) complies with learning objectives and meets organizational needs (e.g., based on audience analysis, organizational knowledge)
          • Comply with all required policies, regulations and procedures applicable to the learning process (e.g., CMS, HIPAA, HR policies)
          • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
          • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation


            Preferred Qualifications:


            • Bachelor's degree in education, business, human resources, or related field required preferred.
            • AAPC or CPC Coding Credentials
            • 1+ years of coding experience
            • 1+ years of physician chart auditing
            • EMR experience
            • Apply the appropriate training technologies to ensure effective learning (e.g., Teams and Knowledge Management Systems)
            • Knowledge of E&M and laboratory coding


              Ability to work with minimal supervision.


              • Proven ability to lead by example and foster collaborative relationships
              • Strong verbal and written communication skills
              • Strong presentation development and execution skills
              • Ability to create momentum and foster organizational change


                Physical & Mental Requirements:


                • Ability to lift up to 25 pounds
                • Ability to push or pull heavy objects using up to 25 pounds of force
                • Ability to sit for extended periods of time
                • Ability to stand for extended periods of time
                • Ability to use fine motor skills to operate office equipment and/or machinery
                • Ability to receive and comprehend instructions verbally and/or in writing
                • Ability to use logical reasoning for simple and complex problem solving


                  USMD part of OptumCare is a multi-specialty group of hospital, clinics and physicians. USMD serves the Dallas-Fort Worth metropolitan area with more than 250 physicians and associate practitioners, and provides healthcare services to patients in more than 20 different specialties at its 2 hospitals, 4 cancer treatment centers and nearly 50 physician clinics, many of which are multi-specialty.


                  To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

                  Careers with USMD. If you're idea of a great day at work involves putting great new ideas to work, we should talk. Throughout the greater Dallas area, we've built an evolving, integrated health care model that brings primary care and specialist providers together to work in new and better ways. A thriving part of OptumCare and the UnitedHealth Group family of companies, our multi - specialty group of hospitals, clinics and providers features more than 250 physicians and associate practitioners. We provide health care services to patients in more than 20 different specialties at our two hospitals, four cancer treatment centers and nearly 50 physician clinics. Join us and start doing your life's best work.(sm)

                  WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.


                  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

                  UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: Optum, Irving , Physician Auditor and Trainer - Hybrid - Irving, TX, Human Resources , Irving, Texas

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