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HR Transformation Quality Control Group Manager (Hybrid)

Company: Citi
Location: Irving
Posted on: September 16, 2023

Job Description:

HR Transformation Quality Control Group Manager is a senior level role managing a team responsible for leading quality control (QC) of HR consent order milestone execution lifecycle and closure. The role requires an understanding of the financial industry and regulatory knowledge. The role will closely partner with the COO Office, other businesses/functions across the organization, and, where applicable, third-party resources supporting the Program Groups, to assemble relevant information and develop content. The ideal candidate will have led teams in a similar capacity and have audit, risk, controls, compliance and or regulatory experience, be proactive, able to deal with ambiguity and multi-task, analytical, strong process and detail orientation. This role reports to the Head of HR Transformation and Head of HR Risk and Control as part of the HR CAO organization.


  • Manage a high-performing team of quality control leads
  • Coordinate activities among the quality control team, milestone owners in HR, Program Groups and Transformation Lead Challengers
  • Orchestrate and lead the review and challenge of the regulatory milestone's validation and remediation effort
  • Collaborate with PG Execution Lead to ensure program scope and status is aligned with target state regulatory and supervisory expectations, resolve challenges and reduce risk, if any and close identified gaps
  • Provide consistent monitoring, escalation and diligent check and challenge from conception to closure of critical audit and regulatory milestones assigned
  • Identify and drive resolution of issues, including those outside established projects of work. Collaborate on reviews of each program's defined scope, target state, and success criteria to ensure it fully addresses the letter and the spirit of the regulatory feedback, broader supervisory expectations and underlying issues and root causes, and is embedded in a broader strategic vision.
  • Review working papers, draft findings by HR Quality Control team to ensure findings and recommendations are vetted and adhere to approved methodology
  • Implement common standards, procedures, and governance processes to create and maintain consistent and best in class QC protocols
  • Implement escalation criteria and practices to ensure issues and risks are escalated timely and reporting to senior management occurs appropriately, consistently and at the right levels
  • Ensure HR QC team meets/exceeds required Transformation Program Office expectations, and support and drive the Transformation Program and IA's and management's efforts
  • Lead culture of continuous process improvement
  • Develop and coach other members of the QC team
  • Establish strong relationships with stakeholders across Citi at all levels, businesses and locations, providing a broad understanding of the organization while building relationships throughout Citi
  • Partner with Enterprise Transformation and the Program Group Leads as well as Organization PMOs to achieve expected levels of sustainability to meet regulatory expectations, reduce risk, address article, gaps and to pass Internal Audit validation
  • Lead interaction with Transformation Lead Quality Control team and Internal Audit including agreement on closure criteria, preview of closure material and questions
  • Focus on continuous control improvements across all areas to ensure continued improvement of the control framework in an efficient, cost effective, streamlined, and value-add manner Qualifications:
    • 15+ years of experience in internal audit, risk management, regulatory, quality control, compliance, or a related field, including 8-10+ years' managerial experience
    • Experience of HR processes, regulatory requirements, risk and controls preferred
    • Sound knowledge of internal audit and regulatory validation of risk management capabilities.
    • Strong leadership skills with a proven track record in driving positive and sustained change as a risk professional, risk auditor or risk regulator working on large regulatory or strategic cross-functional risk and control transformation initiatives in the financial services industry.
    • Risk management, controls, risk governance and capabilities maturity experience preferred along with a strong business understanding of Personal banking, Wealth Management, Banking, Markets and Services products.
    • Ability to plan and organize, working well both in a team setting and independently. General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
    • Well-developed listening skills and a strong ability to engage with colleagues at all levels.
    • Exceptionally strong interpersonal and executive communication skills required to drive consensus and influence relationships among a wide range of audiences including a proactive and 'no surprises' approach in communicating issues/requests/escalation
    • Articulate and effective communicator, both orally and in writing.
    • Strong knowledge of relevant Citi Policies, Standards, and Procedures
    • Openness to challenge and continuously challenging the status quo
    • Strategic thinker with strong analytical skills and the ability to translate complex concepts in a concise manner
    • Ability to set priorities and manage multiple projects simultaneously in a fast paced, highly matrix, dynamic environment Education:
      • Bachelor's degree/University degree or equivalent experience
      • Master's degree preferred -

        Job Family Group:

        Risk Management -

        Job Family:

        Business Risk & Control

        Time Type:

        Full time

        Primary Location:

        New York New York United States

        Primary Location Salary Range:

        $170,000.00 - $300,000.00

        Citi is an equal opportunity and affirmative action employer.

        Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

        Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

        View the " EEO is the Law " poster. View the EEO is the Law Supplement .

        View the EEO Policy Statement .

        View the Pay Transparency Posting

Keywords: Citi, Irving , HR Transformation Quality Control Group Manager (Hybrid), Human Resources , Irving, Texas

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