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Information Technology Tier 3 Analyst II, Epic Grand Central

Company: Christus Health
Location: Irving
Posted on: November 20, 2020

Job Description:

Description
Summary:

The Epic Systems Analyst serves as a liaison between end-users, project team members, and other Information Management resources while providing exemplary customer service and Epic application support in assigned Epic module. They provide onsite go-live support, upgrade support, and ongoing application support and optimization. In addition, they work closely with the Service Desk to assist in responding to help desk tickets and end user requests through analyzing business issues/requirements, analyzing workflows, and synthesizing key messages.The EPIC Systems Analyst must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

Requirements:

Ability to present complex data in meaningful method, ie., charges, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities
Certified or proficient in one or more Epic modules [required]
3+ years of experience
Solves moderate incidents without direction
Develops new functionality for requests with little direction
Associates or Bachelor's Degree, preferred
Application certification in assigned module, preferred
Required to obtain certification/proficiency from vendor within 6 months of hire if hired without certification/proficiency
LVN, RN or other clinical License may be required for clinical application teams

Work Type:

Full Time

Keywords: Christus Health, Irving , Information Technology Tier 3 Analyst II, Epic Grand Central, IT / Software / Systems , Irving, Texas

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