Field Service Technician (Digital Service Specialist)
Company: Canon Solutions America
Location: Irving
Posted on: January 9, 2021
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Job Description:
The Field Service Technician services and maintains Canon
Solutions America supported, multi-functional equipment in
accordance with Service and Parts Standards to achieve efficiency
and a high level of customer satisfaction. Diagnoses mechanical and
system issues using established procedures and performs basic
customer network installs. Unresolved problems will be escalated in
accordance with standard procedures. Responsibilities - Diagnoses
mechanical and system issues, using established procedures for
products on which you are certified.- Services and repairs
designated equipment, as assigned, to Canon standards and
specifications and are successful on those repairs with support as
required.- Reports to manager product failure trends and
serviceability issues with necessary supported documentation
ensuring accurate information and record keeping.- Meets customer
demands by providing efficient, responsive and accurate
Field/Shop/onsite repairs.- Properly maintains all technical
information, FSR's, Expense Reports and Canon property assigned.-
Communicates with supervisors and other departments, if necessary,
regarding the solution of escalated technical and/or customer
service related problem areas.- Responsible for maintaining the
performance of machines to which you are assigned as the primary
engineer.- Responsible for maintaining performance at a level which
help to achieve the districts overall metric targets.
Qualifications - Typically requires general education and/or
vocational training but little to no experience.- Associates degree
in electronics or electrical engineering capacity from an
accredited college or technical school or equivalent experience.-
Possesses a basic understanding of internet environments.
Successful completion of the 120 day introductory period and
completion of the PDIF new hire class.- Possesses good customer
communication and satisfaction skills.- Will require local travel
(valid driver's license and acceptable driving record necessary.-
Must be able to lift 50 lbs and be in a mobile activity more than
50% of the time (walking, standing, stooping/kneeling).*New
technicians participate in Canon's 7 week comprehensive training
program known as Printing & Digital Imaging Foundations (PDIF),
learning the fundamentals of the electrical and mechanical systems
that are integral to the office automation process, in addition to
learning troubleshooting and customer service skills. On-going
training and technical certification are conducted on a regular
basis throughout your career as a technician. Company Overview
About our Company - Canon Solutions America provides industry
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With the technology offerings of the Canon and Oc-- brands, Canon
Solutions America helps companies of all sizes find ways to:
improve sustainability, increase efficiency, and control costs in
conjunction with high volume, continuous feed, digital and
traditional printing, and document management solutions. A wholly
owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is
headquartered in Melville, N.Y. and has sales and service locations
across the U.S. Canon Solutions America offers a competitive
compensation package including medical, dental, vision, 401(k)
Savings Plan, profit sharing, success sharing, educational
assistance, recognition programs, vacation, and much more. We are
an EEO/AA employer. Minority/Female/Individuals with
Disabilities/Protected Veterans.If you are not reviewing this job
posting on our Careers' site csa.canon.com/careers, we cannot
guarantee the validity of this posting. For a list of our current
postings, please visit us at csa.canon.com/careers.#CSA Posting
Tags #LI-KG1 #CSACB #PM20
Keywords: Canon Solutions America, Irving , Field Service Technician (Digital Service Specialist), IT / Software / Systems , Irving, Texas
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