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Work From Home Technical Field Support Representative

Company: ADT
Location: Irving
Posted on: January 10, 2021

Job Description:

Company Overview:At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.Position Summary:Provide specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel and end-user customers, as well as provide quality control of the account base through cut-in procedures. Utilize programming knowledge of multiple radio and alarm panel systems. Work in multiple ADT and vendor web applications and computer systems.Position Responsibilities:* Process requests for multiple vendor applications customized by install configuration. * Provide real-time installation quotes to field technicians and limited technical support to customers. * Complete data entry associated with confirmation, including confirmation of test signals.* Confirm account status/information with field technicians and office personnel * Enter order information into the system for technician upsells and process payments as applicable.* Provide support to high-profile Custom Home accounts.* Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests. * Provide support for ADHOC data cleanup projects.* Process data changes and programming requests received via mail, fax, phone or internal ticket on Informix and MasterMind.* Other projects as assigned.

Keywords: ADT, Irving , Work From Home Technical Field Support Representative, IT / Software / Systems , Irving, Texas

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