Work From Home Technical Field Support Representative
Company: ADT
Location: Irving
Posted on: January 10, 2021
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Job Description:
Company Overview:At ADT, we've been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, visit www.adt.com or follow us on
Twitter, LinkedIn, Facebook and Instagram.Position Summary:Provide
specialized telephone technical support to ADT Direct, Authorized
Dealer, Subcontractor personnel and end-user customers, as well as
provide quality control of the account base through cut-in
procedures. Utilize programming knowledge of multiple radio and
alarm panel systems. Work in multiple ADT and vendor web
applications and computer systems.Position Responsibilities:*
Process requests for multiple vendor applications customized by
install configuration. * Provide real-time installation quotes to
field technicians and limited technical support to customers. *
Complete data entry associated with confirmation, including
confirmation of test signals.* Confirm account status/information
with field technicians and office personnel * Enter order
information into the system for technician upsells and process
payments as applicable.* Provide support to high-profile Custom
Home accounts.* Troubleshoot system functionality related to radio
registrations and panel programming in response to failed
confirmation requests. * Provide support for ADHOC data cleanup
projects.* Process data changes and programming requests received
via mail, fax, phone or internal ticket on Informix and
MasterMind.* Other projects as assigned.
Keywords: ADT, Irving , Work From Home Technical Field Support Representative, IT / Software / Systems , Irving, Texas
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