Information Technology Tier 3 Analyst II- Epic Grand Central

Company: CHRISTUS Health
Location: Irving
Posted on: January 12, 2021

Job Description:

Description Summary: The Epic Systems Analyst serves as a liaison between end-users, project team members, and other Information Management resources while providing exemplary customer service and Epic application support in assigned Epic module. They provide onsite go-live support, upgrade support, and ongoing application support and optimization. In addition, they work closely with the Service Desk to assist in responding to help desk tickets and end user requests through analyzing business issues/requirements, analyzing workflows, and synthesizing key messages.The EPIC Systems Analyst must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Requirements: Ability to present complex data in meaningful method, ie., charges, graphsAbility to adjust to and implement changeProblem Solving skillsMultitasking skillsWork as a team memberProficient in Microsoft applications including Word, Excel, and PowerPointExcellent customer service skillsHighly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and educationStrong organizational skills in managing multiple priorities Certified or proficient in more than one Epic modules [preferred change to required going forward]5 years of experienceSolves complex incidents without directionDevelops new functionality for requests without direction and leads multidisciplinary teams throughout projectServes as mentor or knowledge resource to peers across Epic community and is viewed as a leaderRecommendation and approval by Director or above Associates or Bachelor---s Degree, preferred Application certification in assigned module, preferred Required to obtain certification/proficiency from vendor within 6 months of hire if hired without certification/proficiency LVN, RN or other clinical License may be required for clinical application teams Work Type: Full Time

Keywords: CHRISTUS Health, Irving , Information Technology Tier 3 Analyst II- Epic Grand Central, IT / Software / Systems , Irving, Texas