Information Technology Tier 3 Analyst II- Epic Grand Central
Company: CHRISTUS Health
Location: Irving
Posted on: January 12, 2021
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Job Description:
Description Summary: The Epic Systems Analyst serves as a
liaison between end-users, project team members, and other
Information Management resources while providing exemplary customer
service and Epic application support in assigned Epic module. They
provide onsite go-live support, upgrade support, and ongoing
application support and optimization. In addition, they work
closely with the Service Desk to assist in responding to help desk
tickets and end user requests through analyzing business
issues/requirements, analyzing workflows, and synthesizing key
messages.The EPIC Systems Analyst must be a self-motivated
individual with exceptional communication and interpersonal skills
and the ability to work well in team environments. Requirements:
Ability to present complex data in meaningful method, ie., charges,
graphsAbility to adjust to and implement changeProblem Solving
skillsMultitasking skillsWork as a team memberProficient in
Microsoft applications including Word, Excel, and
PowerPointExcellent customer service skillsHighly effective written
and verbal communication and interpersonal skills to establish
working relationships that foster optimal quality teamwork and
educationStrong organizational skills in managing multiple
priorities Certified or proficient in more than one Epic modules
[preferred change to required going forward]5 years of
experienceSolves complex incidents without directionDevelops new
functionality for requests without direction and leads
multidisciplinary teams throughout projectServes as mentor or
knowledge resource to peers across Epic community and is viewed as
a leaderRecommendation and approval by Director or above Associates
or Bachelor---s Degree, preferred Application certification in
assigned module, preferred Required to obtain
certification/proficiency from vendor within 6 months of hire if
hired without certification/proficiency LVN, RN or other clinical
License may be required for clinical application teams Work Type:
Full Time
Keywords: CHRISTUS Health, Irving , Information Technology Tier 3 Analyst II- Epic Grand Central, IT / Software / Systems , Irving, Texas
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