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Sr. Technology Manager

Company: ADT Security Services
Location: Irving
Posted on: February 22, 2021

Job Description:

The health and safety of our employees and candidates are our top priorities. Due to COVID-19, we are conducting interviews via phone and video conference. At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter , LinkedIn , Facebook and Instagram . About The Job: The Customer Experience Technology team provides business critical processes and functions using application development concepts while leveraging data and analytics, ensures cross functional alignment of goals and supports our internal business partners with the execution of company objectives and key results (OKRs). At ADT data and insights drive our growth, employee and performance management strategy. The Customer Experience Intelligence team provides actionable intelligence to improve performance and employee analytics at scale to guide our internal performance and quality improvement goals to better serve our customers. As a Manager of UX Design, you will drive application usability and user experience. In this role, you will design application workflows using an iterative agile approach to drive a quality user experience for our Customer Experience teams in our fast-changing business. You will partner with internal application, database and occasionally IT teams to build user interfaces that enable users and leaders across the organization to make accurate and swift decisions that drive the achievement of our OKR objectives. You will monitor the application user experience and performance to enable delivery of tangible performance improvements in our operations groups while ensuring the highest standard in user experience. Responsibilities:

  • Create original wireframes, with feedback from the stakeholders and technology partners.
  • Rapidly create interactive prototypes for usability testing
  • Develop deep functional understanding of all aspects of ADT business - Customer Care, Marketing, Direct Sales, Dealer Channel, Digital channels, Tele sales & Retention, Field Installation and Products
  • Conduct User Acceptance Testing to ensure finished products meet requirements
  • Partner with data and business stakeholders to understand business and technical requirements, plan and execute projects, and communicate status, risks and issues.
  • Work seamlessly with other Application, Database and occasionally IT team members to deliver new features and functionality in various application releases with a focus on delighting the user with each product release.
  • Lead UX best practice activities such as A/B testing, focus groups, etc.
  • Establish and continuously improve processes to monitor and react to user feedback.
  • Play an influential role in shaping the standards of CXMO applications within your purview
  • Model best practices in application interface design, technology standards, and human-computer interaction within the team and assist in mentoring other team members as needed. Minimum Qualifications:
    • Bachelor's degree in Computer Science, Information Systems, or Human-Computer Interaction
    • 7-10+ years' demonstrated experience in UX design/development across multiple disciplines (Mobile, Web, Desktop)
    • Salesforce development aptitude required. Experience working with lightning web components and related technologies preferred.
    • Familiarity with common web CSS frameworks such as Bootstrap and Material Design
    • Experience working with various Code Repository and Planning tools such as DevOps and Git. Preferred Qualifications:
      • 2+ years' experience working with teams utilizing Agile application engineering practices.
      • Experience with test-driven design and unit testing a plus.
      • Extensive experience with at least 1 industry-standard UI mockup tool (InVision, Figma, Sketch, Moqups, etc.)
      • Experience with Big Data environments and cloud transformations. ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more. Please select a category or location option. Finally, click "Add" to create your job alert. Category* Location* Upload Resume We accept files under 1MB with the following extensions: Doc, Docx, Wpd, Txt, Rtf, Htm, Html, Pdf, Xls, Xlsx, Odt

Keywords: ADT Security Services, Irving , Sr. Technology Manager, IT / Software / Systems , Irving, Texas

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