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Parts Manager - IT

Company: Trox
Location: Irving
Posted on: April 10, 2021

Job Description:

About TROX:

For more than 70 years, we have partnered with Educators and IT Leaders to give them access to an unmatched selection of proven EdTech products and services for the classroom and campus, that enhance the learning experience. As a result, we have helped tens of millions of students in hundreds of thousands of K-12 classrooms and many higher education institutions throughout the US & Canada.

The IT Parts Manager provides critical support to our warranty program for our premier re-certified device production facility. This is a diverse role responsible for the overall inventory management and maintaining optimal stock levels of IT parts based on anticipated needs.

Essential Duties & Responsibilities: include the following. Other duties may be assigned.

  • Responsible for day to day support of the warranty program
  • Develop, recommend and implement new methods and procedures that contribute to the long-term operational and financial success for warranty and repair programs
  • Evaluates new product and determines common failures and the parts required for repair
  • Analyzes repair metrics to manage inventory stock; maintain optimal level at all times
  • Tear down units into parts with SKU's to stock in inventory
  • Works with purchasing team to acquire parts
  • Maintain records for inventory control to minimize obsolete inventory and shortages
  • Evaluates new product sold with the Shield warranty
    • "Dissects" unit to determine probability of part failures; partners with manager to develop stock strategy to accommodate future needs
    • Partners with Parts Technicians to monitor parts usage to ensure it aligns with stock levels
    • Maintains system databases
    • Prepares and provides training to technicians on specific product and on anticipated repairs
    • Partners with Warranty Manager to evaluate and determine repair times; establishes criteria/metrics for repair vs. replacement decisions
      Qualifications:

      • A+ certificate
      • College diploma in Computer Studies or equivalent combination of education and experience with a strong focus on hardware troubleshooting and repair.
      • Must have previous hands on experience with Tier 1 computer hardware components and repair.
      • Proficiency: Microsoft Office, including Outlook, Excel, Word
      • High level of organizational aptitude and attention to detail
      • Previous experience managing inventory or warranty management experience in an electronic parts environment
      • Excellent analytical and problem-solving skills
      • Ability to maintain confidentiality, tact, and diplomacy
      • Five + years of experience managing parts for an IT organization
        If you think you can be a significant contributor to our organization please submit your resume for immediate consideration.

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Keywords: Trox, Irving , Parts Manager - IT, IT / Software / Systems , Irving, Texas

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