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Technical Support Specialist

Company: Nesco Resource
Location: Irving
Posted on: January 12, 2022

Job Description:

As a Technical Support Specialist, you'll advance your skills within a rapidly growing industry and help home and business owners across the country. We provide home and business owners leading smart security and home automation solutions (including mobile app control) and you the background and support needed to thrill them with reliable, timely, and professional service over the phone. We're super dedicated to customer service and a team-oriented workplace. As one of the fastest-growing and Top 10 automation and security providers in the nation and with our award-winning products and services as your toolbox, the knowledge you'll gain and the service you provide will literally unlock doors for you and our customers. We're expanding monthly; with service branches and/or customer centers in 14 cities, we provide room to grow personally and professionally! Requirements

  • High School graduate or equivalent
  • Technical degrees/certifications are a plus
  • 2nd Shift (1:00pm 10:00 pm), including weekends and holidays
  • Recent technical support experience in a call center environment
  • Pass required testing
  • Prompt and predictable attendance
  • Deliver world-class customer service that builds customer satisfaction and loyalty
  • Troubleshoot all technical inquiries regarding company hardware and products over the phone
  • Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues
  • Provide effective and timely resolution of a range of customer inquires
  • Strive for one-call resolution of customer issues
  • Increase the customer experience by providing information on new products, programming package and services through upselling opportunities
  • Ability to utilize PC keyboarding efficiently and accurately with proficient data entry skills
  • Type a Minimum 30-40 wpm
  • Stay current on company policies, procedures as described in employee handbook
  • Perform quality work within deadlines with or without direct supervision
  • Be a team player and interact professionally with other employees, customers, and suppliers
  • Assist with all other tasks as needed or assigned
  • Bilingual in English/Spanish a plus Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, Irving , Technical Support Specialist, IT / Software / Systems , Irving, Texas

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