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Senior Technical Program Manager - NA Digital: Global Consumer Technology

Company: Citigroup
Location: Irving
Posted on: January 16, 2022

Job Description:

WHAT WE'RE ABOUT: -At Citi, we believe in using the power of modern engineering technologies and practices to improve people's lives. Increasingly, with the adoption of smart phones and watches and the cloud-based computing solutions that back them, individuals carry their compute capabilities on their person allowing them to manage the transactions that make up their lives in the moment and as they see fit. Our mobile first banking strategy was established to ensure that we embrace this change, leap frogging traditional banking paradigms to drive the creation of the bank of tomorrow. No mean feat. To advance this change the Digital -Technology -organization has been designed to ensure that our customers always have the very best capabilities the financial industry has to offer available at their fingertips by creating an ecosystem of collaborative financial web services.--- At Citi, we believe in the bank of tomorrow. -We -believe ruthless backlog prioritization, incremental delivery and short-interval scheduling are the tools that will take us there. -We are searching for a certain kind of person who is excited by the idea---of shipping -Digital software products into production. - -Are you technical? Are you a problem solver at heart? -Are you passionate about helping those around you be more effective? Do you think about technology as a way to increase efficiency and change how business operates? We are looking for candidates that share our passion for tackling complexity head-on, to help build platforms that can scale through multiple orders of magnitude. As a -Senior -Technical Program Manager, you will play a key role within -engineering, driving huge projects that span the organization. -You are responsible for -orchestrating delivery in a boundary-less manner to deliver outcomes on time with the highest quality. -You -contribute to the technical strategy, design choices, and decisions for a product or service. - You are accountable for the -conceptualization, -planning, execution, and delivery of projects from inception to completion, related to an existing technology product or program. - You proactively manage the end-to-end delivery of engineering work through the -NA -Digital engineering organization and all dependent organizations, reporting out progress, ensuring dependencies are covered. - You operate between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. - -You should be comfortable with ambiguity with a desire to create, iterate and improve. -In this role, you will have the opportunity to demonstrate your -technical chops, while defining and driving program -initiatives -and using your technical knowledge to work with the engineering teams to deliver. Thinking strategically and tactically along with being innovative, an exemplary leader, an excellent communicator, influencer, and working with a premier team will help you be successful in the role. Leading and navigating cross-functional efforts should come naturally, along with having tried and true experience partnering with marketing and engineering teams to synthesize a variety of technologies and capabilities into high quality simple products and features that customers' love. You will need to be a smart risk taker, who can deliver big ideas as well as transform them into scalable programs. This position -has exposure -to senior members of the organization, where you would be preparing documentation for senior executives and align roadmaps with organizational objectives. -ROLE RESPONSIBILITIES - -Accountable for managing the lifecycle for a complex cross functional body of work that has a -long term -positive impact on the company -Establish collaborative and productive relationships with product management, governance, UX design, vendors and other supporting teams. - -Foster an environment of engineering excellence and innovation. Insist on designing to the edge. - -Works -closely with development teams to build and launch new products, features and programs. -Define and organize the program, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution (from ideation to delivery) -Don the -scrum master -hat -for your team. Own planning, standups, demos, retrospectives and the execution of your sprints. -Removes -blockers and always find the path forward in challenging situations -Keep technical debt in check. Ensure teams are building using modern practices and tools. Recognize and act of your responsibility for driving change for the entire development community. -Cultivate operational excellence within your teams. Understand -service level agreements (SLA) -and how your systems are performing in relation to them. Ensure your systems self-report breaches and understand root cause. Insist that your teams provide timely resolution of identified production defects. - -Obsesses about your customers. Closely track and resolve any customer pain points for your products/features -Be an influential leader and help mentor and grow -your team. Create an environment of individual accountability. People grow to meet expectations. Yours should be high. -Operate successfully in ambiguous environments. - -Communicate -upward and outward -Qualifications -Bachelor's degree -in a technical discipline (preferably computer science) or equivalent experience -7+ -years -of software engineering, systems engineering or similar experience, in addition to -3-5 years -of program management experience -and -working directly with software development teams. - -Strong analytical and quantitative skills; Data driven and results-oriented - -Communication skills and experience working with technical -and business -management teams. -Organizational and coordination skills along with multi-tasking capabilities to get things done in an environment. -Ability to motivate and focus a collaboration to reach challenging goals. -Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team. -Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations. -Demonstrated past experience in defining and measuring team success via data-driven metrics & reporting -Experience delivering with an agile -methodology -is a must. -Experience of building and launching a new product or -service from the ground up and/or -experience with external facing production systems preferred. --------------------------------------------------Job Family Group: Technology-------------------------------------------------Job Family:Digital Technical Program Management------------------------------------------------------Time Type:------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citigroup, Irving , Senior Technical Program Manager - NA Digital: Global Consumer Technology, IT / Software / Systems , Irving, Texas

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