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Work From Home Technical Field Support Representative

Company: ADT
Location: Irving
Posted on: January 16, 2022

Job Description:

Description - External Company Overview: ADT has been in the business of helping save livessince 1874.Asthe#1 smart home security provider in the U.S.,we help protect and connect families, businesses and larger commercial customerevery day.Our continuous innovation, advanced technology and strategicpartnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. Andastimes change, so do we.Above all, our mission is clear:we helpsave lives for a living.Looking for a career where you can make a real impact?Join our team today and putpurpose behind your paycheck.#WeAreADT Check out more about life atADThere. Position Summary: Provide specialized telephone technical support to ADT Direct, Authorized Dealer, Subcontractor personnel and end-user customers, as well as provide quality control of the account base through cut-in procedures. Utilize programming knowledge of multiple radio and alarm panel systems. Work in multiple ADT and vendor web applications and computer systems. Position Responsibilities: Process requests for multiple vendor applications customized by install configuration. Provide real-time installation quotes to field technicians and limited technical support to customers. Complete data entry associated with confirmation, including confirmation of test signals. Confirm account status/information with field technicians and office personnel Enter order information into the system for technician upsells and process payments as applicable. Provide support to high-profile Custom Home accounts. Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests. Provide support for ADHOC data cleanup projects. Process data changes and programming requests received via mail, fax, phone or internal ticket on Informix and MasterMind. Other projects as assigned. Qualifications - External Education/Experience: High School Degree or equivalent Experience: Six (6) months of ADT experience in inbound telephone groups (i.e. CSG, TAS) or one to two (1-2) years of related industry experience. Ability to successfully pass data and provisioning assessments during training. Demonstrate ability to maintain a high degree of productivity and accuracy Excellent verbal and written communication skills Excellent customer service skills Ability to type 25 wpm Excellent working computer knowledge Strong problem-solving and multi-tasking skills a must As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at to learn more.

Keywords: ADT, Irving , Work From Home Technical Field Support Representative, IT / Software / Systems , Irving, Texas

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