Field Service Technician (Digital Service Specialist)
Company: Canon Solutions America, Inc.
Location: Irving
Posted on: May 12, 2022
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Job Description:
US-TX-Irving Canon Solutions America, Inc.Requisition ID:
27359Category: Field ServicePosition Type: Full-TimeOverviewIs
spotting a solution your specialty? Are you a natural-born learner
and a problem solver who is motivated by the idea of joining a
forward-thinking organization? Does your diligence, determination,
and knack for knowledge make you stand out in a tech-driven
workforce?If so, Canon Solutions America, an innovative leader in
print technology, solutions, and services, wants to hear from
you.We're looking for individuals who can help meet and exceed
customer demands by:- Delivering amazing experiences through strong
communication and elevated efficiency in all maintenance, service,
and repair efforts.- Identifying system, software, or network
issues to take responsive and accurate action.- Representing the
organization through an inherent willingness to learn and
comprehend new products and skills.Our service technicians work
closely to support our clientele across enterprise, large format,
and production print services and solutions-from multifunction
printers, copiers, and scanners to flatbed devices and web-fed
presses-and supply them with the information and troubleshooting
steps necessary to move business forward. ResponsibilitiesIn this
position, you'll be accountable for:- Reporting to your manager
product failure trends and serviceability issues with necessary
supported documentation, ensuring accurate information and record
keeping.- Meeting customer demands by providing efficient,
responsive, and accurate Field/Shop/on-site maintenance.- Properly
maintaining all technical information, Field Service Reports,
Expense Reports, and Canon property assigned.- Showcasing strong
customer communication and satisfaction skills.- Maintaining the
performance of assigned machines.- Facilitating performance at a
level which helps to achieve the branch/district's overall metric
targets. QualificationsPlease note: this is a customer-facing role,
and requires compliance with customer policies and protocols, which
may include COVID-19 vaccination and other measures relating to
COVID-19.Do you meet these requirements?- Hold a High School
diploma or equivalent experience required.- Possess a basic
understanding of internet environments and the ability to
successfully complete the 120-day introductory period and the PDIF
(Printing and Digital Imaging Foundations) new-hire class.- Ability
to travel (valid driver's license and acceptable driving record
necessary).- Required to take all necessary steps to obtain
security and/or other clearances required by customers to enter the
customers' premises.- Must be able to lift 50 pounds and be active
more than 50 percent of the time (walking, standing,
stooping/kneeling). Company OverviewAbout our Company - Canon
Solutions America, Inc. empowers companies of all sizes to succeed
by supplying market leading enterprise, production, and large
format printing solutions, supported by exceptional professional
service offerings. With unwavering dedication to promote
professional innovation, Canon Solutions America, Inc. helps drive
sustainability, nurture efficiency, and regulate costs through the
unification of comprehensive digital and traditional printing and
document management solutions. As a wholly owned subsidiary of
Canon U.S.A., Canon Solutions America, Inc. is headquartered in
Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned
approximately $30.4 billion in global revenue in 2020, ranks third
overall in U.S. patents granted in 2020 and was named one of
Fortune Magazine's World's Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/We
comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.#CSA Workstyle DescriptionFull Time On Site
(Hub) - This position requires full-time presence at your assigned
office(s)/worksite(s)/territory. Posting Tags#LI-KG1
#PM20PI177214395
Keywords: Canon Solutions America, Inc., Irving , Field Service Technician (Digital Service Specialist), IT / Software / Systems , Irving, Texas
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