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Services Developer, Manufacturing Service Line

Company: Microsoft Corporation
Location: Irving
Posted on: May 14, 2022

Job Description:

About the Organization

Industry Solutions (IS) is a global organization of over 13,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft's mission of empowerment - and cutting-edge technology - to life for the world's most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!

The Manufacturing Service Line

Our focus is on helping our global accounts enter and execute digital transformations in factory operations. We are helping bring the cloud to the plant floor, light up experiences from localized machine performance to entire factory network optimizations and operations. We leverage Microsoft solutions and our extensive ecosystem of partner solutions and experiences to truly transform beyond industry 4.0 and the IIoT revolution.


What You Do


The Manufacturing Services Developer will be part of the crew with the delivery of minimum viable product, proof of concept or pilot experiences for our global strategic account in a manufacturing setting. The Dev will engage with the customer directly with the assistance of our account teams, industry teams and services teams to move from an envisioning of a digital factory transformation into an actual implementation and integration at the customer site. The Dev will have domain experience in Manufacturing in any of the sub-verticals (CPG, Discrete, Process, Heavy Industrial, M&M etc.) and knowledge of typical control systems as well as related line-of-business applications (MES, WMS, ERP, MRP etc) in support of operations. The Dev and crew will also be responsible for moving the customer from the MVP or Pilot into scaled engagements and delivery planning and execution. Concepts like control towers, close loop operations, statistical process control, edge compute workloads, line and material optimization problems and others are the scope of the MVPs to be delivered.

The Dev and team will need to have working knowledge of integrating cloud and on-prem solutions at customer locations and readily work with cross-functional organizations within Microsoft to position the proper solution kits, core Azure services, and / or other Microsoft solutions in conjunction with relevant 3 rd party partner solutions. The Dev will execute the work, and participate in the development and solutioning with the customer. The Dev should have experience in BI and other tools to represent the outcomes of the solutions and present the business to technical value. The Dev should be able to integrate core Azure services from data pipelines, data ontology, transformations, processing, serverless functions and other related cloud services integrated with edge appliances and factory systems and machines. The Dev will be expected to be hand-on with the customer and the factory. The Dev will leverage the service line architecture roles and consultant roles to aid in the creation of the solutions and the delivery of the kits.

During the delivery and post completion of the POC/MVP/Pilot, the Dev will assure proper documentation is created and repositories are maintained and updated with the solutioning. The Dev will understand the portfolio of solutions available internally and externally as relevant to manufacturing operation transformation.

Pre-Sales Support

+ Collaborates with internal stakeholders (e.g., Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW).

+ Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Technical Delivery

+ Follows capacity process outlined by Global Capacity Management team. Maintains tools with up-to-date skills and availability.

+ Leads meetings with customers/partners to understand business needs. Uses business, industry and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.

+ Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS).

+ Implements solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes. Aligns solutions with the intent of the architecture.

+ Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.

+ Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

+ Acts as an ambassador in consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback.

Business Development

+ Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies. As appropriate, facilitates other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain. Drives innovation and digital transformation. Ensures the use of existing intellectual property (IP).


+ Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with domain Chief Technology Officer (CTO). Leads or participates in relevant technical communities, and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Operational Excellence

+ Completes operational tasks and readiness, and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads as example and guides team members on operational tasks, readiness, and compliance.


+ Embody our culture and values


What You Need


Required/Minimum Qualifications

+ Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business

+ OR equivalent experience.

Additional or Preferred Qualifications

+ 5+ years leadership experience in relevant area of business.

+ Technical certifications based on domain (e.g., Azure, SharePoint).

+ Project Management certification (e.g., PMP, Scrum)

How You Do It

**Knowledge, Skills, Abilities**

+ Architecture Design

+ Budgeting

+ Business Acumen

+ Business Analysis

+ Business Knowledge

+ Change Leadership Facilitation

+ Change Management

+ Competitive Analysis

+ Competitor Knowledge

+ Conflict Resolution

+ Consultative Selling

+ Consumption

+ Create Intellectual Property

+ Creativity

+ Data Analysis

+ Decision Making

+ Deployment

+ IIoT


+ Industry 4.0



+ Manufacturing Execution Systems

+ Databases: Graph, SQL

+ DevOps

+ Engineering Knowledge

+ Engineering Skills

+ English Language Proficiency

+ Executive Presence

+ Financial Analysis

+ Formal Presentations

+ Interpersonal Flexibility

+ Microsoft Product Knowledge

+ Negotiations

+ Networking

+ Non-verbal Communications

+ Operational Excellence

+ Oral Communication

+ Problem Solving

+ Product Development Knowledge

+ Core Azure Services

+ Relevant Programming languages for Azure and on-prem systems integration

+ Quality Assurance

+ Relationship Management

+ Security Principles

+ Storytelling

+ Technical Communication

+ Technical Sales

+ Technical Solution Development

+ Technical Solutions

+ Technology Industry Knowledge

+ Troubleshooting

+ Trusted Business Advisor

+ Written Communications

Internal Use Only: **Culture and Values**

+ Learn more about Microsoft's Culture: Culture - Home ( (

+ Learn more about Microsoft Values: Values - Home ( (


The salary range for this role based in Colorado is from $123,500 to $185,500. At Microsoft certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft Corporation, Irving , Services Developer, Manufacturing Service Line, IT / Software / Systems , Irving, Texas

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