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Network Administrator ADT Network Services

Company: ADT
Location: Irving
Posted on: November 25, 2022

Job Description:


Summary:
The Network Administrator will provide support for the overall network, working with users to resolve issues and support the network team in meeting the requests of management and the business to meet set goals.
Duties and Responsibilities:


  • Work help desk tickets to resolve connectivity issues within the ADT IP network.
  • Provide Level 1 & 2 technical support, troubleshoot incidents and outages, perform infrastructure problem resolution.
  • Working within a formal change control procedure, install, configure, and maintain network systems to support business processing requirements.
  • Complete assigned complex and/or long-term projects within budget and schedule guidelines.
  • Monitor, analyze, and tune network systems to achieve optimal performance levels.
  • Assist in the evaluation of new products and services; make recommendations for improvements and upgrades and assist in the development and documentation of technical standards.
  • Research, analyze, and implement software version/code upgrades and hardware modifications to resolve deficiencies.
  • Perform capacity and resource planning by assessing risks and developing contingency plans.
  • Assists the engineering team with modeling, physical design and tuning.
  • Assists in the implementation of strategies for data center and infrastructure management from business continuity, disaster recovery, monitoring, storage, security.
  • Maintains hardware and software to ensure compliance with established standards, policies, procedures, and configuration guidelines.
  • Performs other duties as assigned.

    Requirements & Experience

    • 1-3 years of experience in Networking technologies (LAN, WAN, and Data Center), VPN, Security, Wireless technologies, Firewall, and Load Balancer administration
    • Experience with Palo Alto Next Gen Firewalls, & SDWAN preferred.
    • 1-3 years of experience installing, administering, and maintaining Cisco Enterprise network environments.
    • 2-5 years in a technical support role, i.e. ticket handling, customer support, troubleshooting, etc.
    • Cisco CCNA preferred or other relevant certification or experience.
    • Required to take part in an on-call rotation and be available for support issues 24/7.

      Skills:

      • Strong understanding of business principles, practices and procedures preferred
      • Strong problem-solving skills and ability to work with limited supervision preferred.
      • Excellent written and verbal communication skills.
      • Customer focused attitude.


        ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

Keywords: ADT, Irving , Network Administrator ADT Network Services, IT / Software / Systems , Irving, Texas

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