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Information Technology Support Specialist

Company: Explore Jobs Search
Location: Irving
Posted on: March 20, 2023

Job Description:

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Desktop Support Technician ***USC or GC ONLY***Job Description Title: Support Desk Technician Department: Managed Services Reporting Manager: Service Manager FLSA Status: Non-exempt Job Summary: The Support Technician (Level 1) is responsible for remotely responding to and assisting clients with resolving common technical issues, while meeting customer service and response time (SLA) objectives. A Support Technician (Level 2) job summary is identical to a Level 1 and has demonstrated strong technical knowledge via training, certifications and/or industry experience generally resulting in the ability to engage in more advanced & complex solutions and serve as an escalation point for Level 1 Specialists. Essential Duties and Responsibilities: --- Works with customers to troubleshoot technical computer issues and fully documents actions and results. --- Configures new equipment, systems and software for customers. --- Updates technical documentation detailing the customer's computer environment and configurations. --- Performs routine maintenance tasks on PCs and servers. --- Participates in team meetings by reporting status of action items and helping to identify and resolve service delivery and customer issues. Qualifications (Education/Experience): --- Bachelor's degree from an accredited university or college in an IT-related field, or an equivalent combination of education and experienced enough to successfully perform the essential duties of the job such as those listed above. Knowledge, Skills Abilities (Competencies): --- Strong and persuasive written and verbal communication skills. --- Ability to establish and maintain working relationships with clients and coworkers. --- Ability to handle stressful situations in a congenial manner. --- Ability to troubleshoot and understand Windows client OS, Windows Active Directory, Mac OS X, and Office 365. --- Strong organizational skills. --- Ability to manage multiple projects/tasks simultaneously. --- Ability to work independently or as a team. --- Ability to plan and prioritize toSystem Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.We are committed to the full inclusion of all qualified individuals. If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us at [ Email address blocked ] - Click here to apply to Information Technology Support Specialist.

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Keywords: Explore Jobs Search, Irving , Information Technology Support Specialist, IT / Software / Systems , Irving, Texas

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