Field Service Technician

Company: Orion Talent
Location: Dallas
Posted on: April 22, 2024

Job Description:

Orion Talent, a customer-centric company focused on helping people discover meaningful careers and businesses grow by finding, delivering, and engaging the best talent around the world, is currently recruiting for a Field Service Technician position with a distributor of optical instruments including stereo microscopes and accessories, binoculars, and classic brass telescopes.

Position Details
Location: Dallas, TX
Compensation: $25-$30/hr commensurate with experience + overtime + paid travel + company profit bonus.
Shift: Mostly standard day shift working hours Monday - Friday, dependent upon customer needs
Travel: Up to 50% travel domestic and international.
Benefits: An overview of company's outstanding total benefits program will be provided to selected candidates.

Position Description
As a Field Service Technician, you will perform troubleshooting, maintenance, and repair of frequency (50,60,400Hz) and power conversion (3-phase/single phase) equipment for defense, aerospace, and marine products. In this role you will troubleshoot, perform, suggest, and expedite service requests and duties to achieve superior customer satisfaction with a focus on safe operations. Key responsibilities include:
--- Receive and/or return customer calls/emails regarding technical questions.
--- Travel to customer sites & prepare for part delivery, corresponding with applicable department.
--- Service (troubleshoot, start-up and repair) units in the field or factory.
--- Train customer on unit safety and operation.
--- Maintain complete records of service calls with both customers and internal teams.
--- Maintain relationships with customers for service or modification.
--- Maintain relationships with other departments for service issues.

Position Requirements
--- Associate's degree in electronics or equivalent technical experience gained through successful completion of an accredited trade school or military electronics-based school.
--- Two years electrical experience in 3-phase power systems.
--- Ability to read schematics for troubleshooting.
--- Flexible and able to travel on short notice.
--- Fluent in English with good communication and customer service skills.
--- Valid driver's license and US Passport.

Keywords: Orion Talent, Irving , Field Service Technician, IT / Software / Systems , Dallas, Texas