Client Relationship Manager - Healthcare
Company: Cognizant
Location: Irving
Posted on: July 1, 2025
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Job Description:
About The Role We are seeking a seasoned Client Relationship
Manager (CRM) to join our healthcare industry team. In this role,
you support the Client Partner and act as a business owner for an
assigned account(s), leading the day-to-day activities and having
accountability for the client P&L. You work with delivery teams
to enhance backlog, optimizing the resource mix and navigating
scope changes to ensure client expectations are met. You are
evaluated based on are margin, revenue, and client satisfaction and
retention. Our healthcare practice helps business leaders make the
shift toward digital transformation with actionable insights,
intelligent automation, innovative products and services, and a
modern infrastructure that drives better outcomes at a lower cost
resulting in improved experiences and health equity. We are proud
of our strong market recognition and depth of experience across our
global footprint. Work model: We believe hybrid work is the way
forward as we strive to provide flexibility wherever possible.
Based on this role’s business requirements, this is a hybrid
position requiring 3 days a week at the client site in the
Richardson/Dallas, Texas area. Regardless of your working
arrangement, we are here to support a healthy work-life balance
though our various wellbeing programs. The working arrangements for
this role are accurate as of the date of posting. This may change
based on the project you’re engaged in, as well as business and
client requirements. Rest assured; we will always be clear about
role expectations. In this role, you will: Build trusted
relationships with client stakeholders. Understand the client
environment, issues, and priorities. Work with clients to define
their problems and co-create solutions. Drive RFPs / proactive bids
with regards to renewals, extensions, and expansion. Track
healthcare/payer industry trends relevant to client business and
bring forth proactive ideas and solutions. Serve as the day-to-day
point of contact for the clients. Be responsible for backlog growth
including renewals and extensions of current engagements. Lead the
onsite project teams and ensure they understand the client
environment. What You Need To Have To Be Considered Minimum 15
years in the domain, in a client facing role or account leadership
role, in an IT professional services or management consulting firm.
Experience engaging with and influencing senior decision-makers
within client organizations. Experience with claims and service
center operations. Experience leading diverse teams, cultivating
and collaborating in a multi-cultural environment. Strong
experience with the global service delivery model. In-depth
understanding of business problem domain, technology, and services
solution domains for the targeted industry vertical. A strong
performance track record of leading different portfolios-ranging
from sales, new sales, programs, and existing annuity business.
Ability to navigate a large organization, work in a multifaceted
matrix and have the power of persuasion through content and
confidence. The ability to conceptualize, analyze, build blueprint
for business transformations and present solutions in the
healthcare/payer domain. Forecasting and P&L management
experience. We're excited to meet people who share our mission and
can make an impact in a variety of ways. Don't hesitate to apply,
even if you only meet the minimum requirements listed. Think about
your transferable experiences and unique skills that make you stand
out as someone who can bring new and exciting things to this role.
The annual base salary for this position is between $160,000 -
$170,000. The specific salary is dependent on experience and other
qualifications. This position is also eligible for Cognizant’s
discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans. Benefits:
Cognizant offers the following benefits for this position, subject
to applicable eligibility requirements: Medical/Dental/Vision/Life
Insurance Paid holidays plus Paid Time Off 401(k) plan and
contributions Long-term/Short-term Disability Paid Parental Leave
Employee Stock Purchase Plan
Keywords: Cognizant, Irving , Client Relationship Manager - Healthcare, IT / Software / Systems , Irving, Texas
