Technical Services Analyst II
Company: Sonic Healthcare USA, Inc
Location: Tyler
Posted on: February 10, 2026
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Job Description:
Job Functions, Duties, Responsibilities and Position
Qualifications: We're not just a workplace - we're a Great Place to
Work certified employer! Proudly certified as a Great Place to
Work, we are dedicated to creating a supportive and inclusive
environment. At Sonic Healthcare USA, we emphasize teamwork and
innovation. Check out our job openings and advance your career with
a company that values its team members! Position Summary The
Technical Services Technician II provides first line support to
internal and external clients for all IT Infrastructure and
Application related incidents and requests through request tools,
emails and telephone calls. Assigns tickets to the appropriate
technology support groups and track them to closure. Advises and
assists users in solving problems related to hardware, software,
networks and peripherals using available technology. Studies and
analyzes systems needs, troubleshoots technical problems and trains
users. Advises users on the interpretation of IT reports and report
capabilities, limitations, etc. Provides user support, new hire
system setups, group metrics and desktop/laptop software
evaluations and upgrades. Provides quick response to ensure maximum
uptime of all users and performs end user training when necessary.
Location: Tyler, TX Days: Monday - Friday Hours: Business hours
(8am - 5pm), 100% onsite Full Time, Benefits eligible Job
Responsibilities Essential Functions: Technical Support: Provides
immediate response to technical questions and problems related to
hardware, network or application related issues. Quickly determines
the scope and urgency of reported problems. Strong ability to
diagnose and troubleshoot problems encountered between personal
computer hardware, software and peripherals. Good understanding of
the fundamentals of network and server/desktop administration,
installations, upgrades, techniques, tools, materials, and
equipment. Assists in diagnosing and troubleshooting network
connectivity and network printing issues. Works with vendors and
maintenance service providers to diagnose, repair and correct
issues for users. Troubleshoots basic to intermediate network
issues before escalation to other technical experts. Participates
on an on-call basis. Configures and installs personal computer
hardware and peripherals. Provide software installation. Proactive
engagement with lab and administrative personnel to build trusting
relationships. Adheres to safety, confidentiality and legal
requirements. Training & Education: Provides education on systems
to all new employees and existing employees as needed. Applies good
understanding of customer service. Strong ability to work with
customers of a widely varying skill level and instill confidence in
Information Technology. Maintains personal technical knowledge by
reading publications and attending continuing education courses.
Inventory & Repairs: Builds desktop PC and setup peripherals.
Performs repairs to hardware, including hard drive, power supply
and motherboard replacements, as well as addressing other simple,
miscellaneous issues. Performs operation maintenance on the mission
critical systems (i.e., backup, cleaning, etc.) Special Projects:
Participates in process improvement projects. Skills: Strong
ability to develop business relationships and communicate
effectively with the user community, peers and supervisors. Applies
good knowledge of processes and resources required to perform
analytical and technical tasks on PC systems. Experience with help
desk or request tracking software. Experience producing progress
reports. Good ability to use data and logic to quickly find
solutions to difficult challenges. Adheres to schedules and agendas
and respects others’ time. Adjusts effectively to new work demands,
processes, structures and cultures. Strong troubleshooting skills.
Completes tasks with minimal supervision. Other Functions: Perform
other duties as assigned. Job Qualifications Required: Minimum of 2
years of experience providing IT Support in an Enterprise
environment. Strong understanding of IT Service Management
(Incident and request management). Good understanding of Windows
Operating System, Personal Computer Hardware, applications and
peripherals. Strong knowledge of desktops, servers, printers,
terminal servers, Xerox Document Management, Telecommunication,
telecommunications systems, fax servers, and network devices and
ability to identify problems and fixes. Strong networking skills
(LAN/WAN/VPN) Good server administrative skills (Physical/Virtual)
Preferred Associate degree in Information Technology field or
relevant IT certifications. Scheduled Weekly Hours: 40 Work Shift:
Job Category: Information Technology Company: Sonic Healthcare USA,
Inc Sonic Healthcare USA is an equal opportunity employer that
celebrates diversity and is committed to an inclusive workplace for
all employees. We prohibit discrimination and harassment of any
kind based on race, color, sex, religion, age, national origin,
disability, genetics, veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws.
Keywords: Sonic Healthcare USA, Inc, Irving , Technical Services Analyst II, IT / Software / Systems , Tyler, Texas
